Government Customer Experience & Engagement Seminar

COVID-19’s requirement of contactless interactions created an urgent need for all sectors to improve services and accelerated their adoption of digital efficiencies.
 
While the world adjusted, U.S. constituents are noticing a lack of improvement in experiences and interactions with government agencies compared to other customer experiences (CX).
 
However, governments are not turning a blind eye to their trailing ratings. In fact, efforts to improve customer experiences are heightened through the reinstatement of Part 6 of OMB Circular A-11, guidance directing federal agencies to track progress regarding customer experience goals and the delivery of government services, and similar state and local government initiatives like Ohio’s InnovateOhio program and California’s established common standards for web design and digital services.
 
With citizens expecting more innovation, improved service delivery, and greater engagement with their governing bodies, continuing to improve government CX is more important than ever.
 
Join this virtual seminar to discover the key to transforming customer experience and citizen engagement. During the event we will:
  • Examine CX, citizen engagement, and citizen services across federal, state, and local governments
  • Discuss the COVID-19 pandemic impact on the government CX and address areas for improvement 
  • Delve into heightened priorities and key legislation such as OMB's Section 280, 21st Century IDEA, and similar initiatives across state and local governments
Register now to hear your government peers and industry experts share their best practices and how they are innovating government CX.