Times in Eastern Standard Time
  • Virutal Booths Open
  • Event Speakers
    Welcome and Opening Remarks
  • Event Speakers
    Panel: Government Website Modernization
    Debbie Brannan Area County Manager of Innovation, Cabarrus County, NC
    Lashanda Hodge Managing Director, Customer Experience and Contact Center, GSA
    Jonathan Benett Technical Director, Digital Government Solutions, Adobe Systems Federal
    Jack Le Grand Federal Enterprise Practice Manager, New Relic

    Tune in to this panel to hear your government peers and industry experts discuss the importance of and first steps to upgrade and transform your government websites to be compliant, accessible across devices, consistent, non-duplicative, and easy to navigate while leveraging analytical data collected to ensure sites have positive engagement, are effective, and ultimately designed around the users' needs.

  • Event Speakers
    Fireside Chat: The City of Burbank Reimagines IT
    Kevin Gray Chief Information Officer, City of Burbank, CA
    Cornell Lewis Web Project Manager, Science Systems and Applications, Inc.

    When the CIO of Burbank was tasked to Reimagine IT and improve digital services for the City of Burbank, a platform approach was chosen over common municipal website providers. What resulted earned his team a new level of trust to deliver value for the city and a watershed accomplishment for citizen digital engagement. Come listen to Kevin Gray, the CIO of Burbank, share his story and see how digital services have transformed for local citizens.

  • Technology Talks Breakout 1

    Click the 'Technology Talks - Concurrent Sessions' tab at the top to see the details for each tech talk.

  • Technology Talks Breakout 2

    Click the 'Technology Talks - Concurrent Sessions' tab at the top to see the details for each tech talk.

  • Networking Break
  • Event Speakers
    Panel: Digitization of Government Services
    Kim Iczkowski Customer Experience Specialist, FPAC Business Center's Customer Experience Division (CXD), U.S. Department of Agriculture (USDA)
    Jonathan Xavier Ozovek Chief Operating Officer, Virginia Information Technology Agency
    Kevin Cochrane SVP, Product Marketing, Acquia
    Michael Jackson AVP, Global Head of Industries, Worldwide Public Sector | Healthcare | Life Sciences, DocuSign
    Ryan Schaller Senior CIAM Specialist, Okta

    Tune in to this panel to hear your government peers and industry experts discuss turning non-digital services for public-facing applications to digital formats to meet the user where they are, while ensuring accessibility, reducing time spent and costs of outdated manual processes, and increasing overall workflow efficiency.

  • Event Speakers
    Fireside Chat: How Data, People and the Right Technology Can Power a Better Resident Experience
    Jenny Schiavone Chief Marketing Officer, City and County of Denver, CO
    Heidi Lorenzen Senior Vice President, Marketing, Accela
    Luke Norris SVP Government Relations & Growth, OpenCities

    This session underscores?the value of state and local?governments using modern technology to connect to each other?and their constituents for better resident and employee experiences, agency agility and efficiency,?and enabling digital equity within their communities.

  • Event Speakers
    Panel: Government Outreach and Constituent Engagement
    Peter Breil Director of Citizen Service & Response, City of Richmond, VA
    Ben Cathers Government Principal Solutions Consultant, Hootsuite
    Jarrod Scott Tableau

    Tune in to this panel to hear your government peers and industry experts discuss how to better connect with and inform communities to improve safety measures, build trust, and increase public engagement for an active dialogue between constituents and governments.

Times in Eastern Standard Time
  • Event Speakers
    Building Digital Identity Experiences
    Jeff DeLong Principal Solutions Architect, ForgeRock

    Learn how government organizations can strengthen the security of citizen facing services while also improving the end user experience around registration and authentication. Features a demo on building dynamic user journeys with a no-code, registration and authentication workflow engine called Intelligent Access.

  • Event Speakers
    Moving Beyond Customer Feedback, The Supply Side of CX
    Chris Radich Chris Radich, RVP, Public Sector Digital Strategy, Salesforce

    With citizens expecting more innovation, improved service delivery, and greater engagement with their governing bodies, continuing to improve government CX is more important than ever. Join this session to discover the key to transforming customer experience and citizen engagement. During the discussion we will address: 1) The History of CX Across Government 2) The Importance of Supply Side Initiatives 3) Three Things to Get the Supply Side Right.

  • Event Speakers
    Empowering Digital Fitness in Government
    Steve Witt Director, Public Sector, Nintex

    Develop organizational speed, agility, and strength to improve the citizen experience.

  • Event Speakers
    Granicus govService
    Sid Burgess Senior Solutions Consultant, Granicus

    With the reduction of in-person interactions this past year, governments accelerated their delivery of digital services – bringing more options for people to submit forms, apply for permits, or renew licenses from home. In this video, see Granicus’ newest tool in action – govService – and its ability to transform the user experience from beginning to end.