Each year, Adobe looks forward to hosting its customers, partners, and employees in Washington, D.C. at the Adobe eLearning Conference to discuss the future of learning and development, unveil the latest product and solution innovations, and inspire each other as an eLearning community. 

Over the past few weeks, Adobe has been closely monitoring and evaluating the situation around COVID-19 to ensure they are taking the necessary measures to protect the health and wellbeing of Adobe eLearning Conference attendees. In an abundance of caution for their customers, partners, and employees, Adobe has made the difficult but important decision to cancel the Adobe eLearning Conference 2020 in Washington, D.C., previously scheduled for Wednesday, April 15th.



Q. Will the Adobe eLearning Conference be rescheduled to another date? 
A. There is no plan to reschedule the Adobe eLearning Conference live event in Washington, D.C. during 2020. However, we plan to cover all of the AEC 2020 sessions in the virtual eLearning World, to be held online in June. If you plan to attend the online conference please register on Adobe's website


Q. As a registrant of the April 15th Adobe eLearning Conference, will I receive a refund? 
A. The Adobe eLearning Conference was a complimentary event, and you were not charged for your registration. 


Q. As a registrant of the April 14th Adobe Certified Professional: Adobe Captivate / Adobe Captivate Specialist program, what are my refund options? 

Option 1: You can claim a full refund.

Option 2: You can choose to take the Online Certification (also priced at $499) from the comfort of your home or office. The Online ACP Certification program consists of the same online video-based curriculum with an added flexibility of taking the certification on a date of your choice. Please note that the Online Certification does not include the one-day on-site workshop which is part of the Live Certifications where the instructor provides the recap of the online curriculum followed by a mandatory assessment at the end of the very same day.

If you opt for the Online Certification, you can continue to access your video curriculum for the next few months. We will give you a URL in May which you can use to schedule your certification exam on your preferred day. 
Due to recent COVID-19 quarantine restrictions the proctors for the Online Assessment cannot access their facilities to proctor the assessment, which is a requirement for the Online Certification. Proctors will be able to return to their facility in some capacity by May 1st, which is why we have postponed the date until then. 
Option 3: You can choose to attend the Live Certification during a later date at one of our roadshows. We plan to reschedule the roadshows in D.C., San Francisco, Seattle, Houston, Orlando, New York, Phoenix, and Atlanta and will hold them during the July - September timeframe, provided the COVID-19 situation improves by that time. You'll continue to have access to the ACP curriculum until that date and will be able to opt for the live workshop as soon as the regional roadshows are scheduled. The roadshows are priced at $799 but we will be happy to enroll Washington, D.C. ($499) registrants at no additional cost. 
Please contact acpcaptivate@carahsoft.com and acpcaptivate@adobe.com if you have any questions or to select one of your three refund options.


Q. Are the Adobe Certified Professional: Adobe Captivate and Adobe Captivate Specialist programs the same? 
A. Considering the popularity of the Adobe Captivate Specialist Program, Adobe has upgraded the Specialist program to Adobe Certified Professional (ACP) Status. While the preparation curriculum for Specialist and ACP will remain the same, the assessment is different for both programs. Adobe will honor all of the past Captivate Specialists but from mid-February onwards, Adobe will only be offering the ACP: Adobe Captivate program. Adobe is offering Captivate Specialists from previous years a chance to upgrade to Adobe Certified Professional status by taking the ACP Certification exam at no cost. Please contact acpcaptivate@adobe.com if you are an Adobe Captivate Specialist and would like to take the ACP exam at no cost.


Q. What will happen to my hotel reservation?
A. Hotel reservations made through the Adobe eLearning Conference reservation system will remain. It is your responsibility to cancel and confirm the status of any deposits paid with the hotel directly. 

Additionally, if you booked a hotel reservation outside of the Adobe eLearning Conference reservation system or added additional room nights, it is your responsibility to cancel and confirm the refund status on any deposits paid.

Q. What will happen to my flight reservation?
A. If you booked a flight, it is your responsibility to cancel and confirm the refund status of your ticket. Adobe, nor the event organizer Carahsoft, are not responsible for your flight. Many airlines are being flexible during this time and we encourage you to explore options with your airline. 


Q. Who do I contact for more information?
A. Please contact adobemarketing@carahsoft.com for any other questions. It is our goal to reply to all messages within 2-3 business days. Thank you for your understanding and patience as we anticipate an influx of questions during this time.