• Registration, Breakfast & Networking
  • Opening Keynote - What Does The Future Hold for Care Delivery As We Transition Out of the Pandemic

    We will explore what changed, what will stay, and what is yet to come as we think about the experiences for all stakeholders in Healthcare. Mike Luessi will be joined by Ritesh Patel from Finn Partners, and a few special guests to get an outside in perspective and then define how to leverage this transformation.

  • Panel Session
  • Networking Break
  • General Session - A Platform to Enable a "Unified, Reliable and Ready..." Healthcare

    Campaign Plan lays out four priorities (Great Outcomes, Ready Medical Force, Satisfied Patients, and Fulfilled Staff) to move the defense medical care forward. Much like the rest of the federal government these goals will need to be aided by innovative thinking and the application of technology. Two areas in particular cross all four priorities, patient, and workforce engagement. Modern customer service organizations have the dual tasks of elevating the customer experience and bring employees along with them. Hear how ServiceNow is the platform to engagement, action, and insight to help move healthcare into the next phase of its maturity.

  • General Session - ServiceNow Digital Health: A Platform for Patient-Centricity and Equitable Value Base Care

    Healthcare is in a state of transformation. To standardize and scale outcome-based care models, operational, care management and integration processes need updating. Digital Health can provide the flexibility and efficiency to improve experiences for all healthcare consumers whether a commercial patient or active duty and veteran service member. During this session, we will explore: (1) Understanding ServiceNow's digital health platform and why it's relevant (2) Expanding access, intersections, and workflows between commercial and government (DHA, VA, and MHS) (3) Case examples - expanding on the digital platform (4) Roadmap and where healthcare is heading

  • Lunch & Networking
  • Breakout Sessions #1

    3 Concurrent Sessions: (1) Reimagine Employee Experiences for Mission Readiness: Recruiting, Onboarding, and Digitizing the SAAR Process (2) A New Approach to Service Operations (3) Collaborative Work Management: Where Workflow Ends and TaskFlow Begins *Sponsored by DTech Apps

  • Networking Break
  • Breakout Sessions #2

    2 Concurrent Sessions: (1) Making Zero Trust Work for You (2) Build Low-Code Mission Apps to Deliver Value to Your Users Quickly

  • Networking Break
  • Breakout Sessions #3

    3 Concurrent Sessions: (1) Operational Resilience for the Federal Government (2) Program, Project, and Portfolio Visibility: From Intake to Execution (3) Creating a Ready Medical Workforce and a Medically Ready Workforce to Improve Patient and Employee Experience *Sponsored by NewRocket

  • Networking Reception
  • Reimagine Employee Experiences for Mission Readiness: Recruiting, Onboarding, and Digitizing the SAAR Process

    This session will highlight the value of the ServiceNow Lifecycle Event process to improve the employee experience while digitizing manual processes ultimately saving time and costs for your organization. ServiceNow Employee Workflows can orchestrate the steps needed to identify position vacancies, gaining visibility in your recruiting process, identifying bottlenecks or delays in the selection process, and providing case management, accountability and metrics that can calculate the actual time to hire. After a candidate is selected, our onboarding process coordinates all of the departments and individuals involved in making the new hire experience easy and engaging. This example extends across your Enterprise, featuring not only HR tasks, but also IT, facilities, and authorization tasks, such as digitizing the System Authorization Access (SAAR) process from form completion to tracking and approving authorizations.

  • A New Approach to Service Operations

    Every moment an agency’s assets are involved in legacy operations counts as a step further from meeting the mission. Agencies must transform manual processes to digitize, visualize, and manage the cross-agency workflows - but how do they get there? Join this session to learn how our new Service Operations Workflows can simplify the way we work and improve value to meet the mission of any size.

  • Collaborative Work Management: Where Workflow Ends and TaskFlow Begins

    Healthcare management is a dynamic web of processes and procedures touching every part within the continuum of care. From clinicians and case management, to physicians and pharmacies, and up through administrative, leadership, and command functions, this unique and complex mix of organizational structure blended with siloed technology solutions and manual processes leaves open the risk for errors, missed deadlines, and leakage across many departments and functions. Join us to learn how building TaskFlows helps develop and standardize the multi-functional mix of dynamic processes, eliminating the leakage and losses that arise when routine work is missed, late, or steps are changed or skipped in critical processes. Understand how to improve your SharePoint experience for managing files, processing documents, and collecting required signatures digitally. Learn how dynamic dashboards and reporting can identify bottlenecks and delays before they become a problem so that procedures are completed accurately and on time. *Sponsored by DTech Apps

  • Making Zero Trust Work for You

    This session will examine the recommendations for implementing a successful ZTA to support Mission operations, service delivery and employee experiences. We will focus on: A single enterprise inventory system or CMDB with IT and OT visibility Improved attack-surface management and security posture. Improved remediation and patch management capabilities. Leverage new Machine Learning and AI capabilities where possible Automate, orchestrate, and integrate security incident response and detection capabilities Integration of specialized 3rd party applications such as SASE, BYOD, MDM, CASB, Container Development, endpoint detection, threat intelligence feeds and Identity and Access Management platforms.

  • Build Low-Code Mission Apps to Deliver Value to Your Users Quickly

    The world runs on apps, and the government world is no exception. Low-code development empower your staff to create powerful mission applications, with a minimum of hand coding. Low-code development platforms instead rely on graphical interfaces and configuration, handling the most time-consuming aspects and empowering creators to build more, more quickly. In this session we will explore how ServiceNow’s unique platform approach to low code development can help you build mission apps fast, deliver experiences your end users love, and scale apps without sprawl.

  • Operational Resilience for the Federal Government

    The Federal Government is facing challenges like never before. DHA provides critical services to our military forces, helping those who are protecting our country around the world. ServiceNow can enable DHA become more operationally resilient, including streamlining supporting technologies and resources even during the worst unexpected threat events. ServiceNow is the platform on which continuity and resiliency can be exercised, offering the capability to securely connect operational processes across the disparate DHA enterprises, and develop risk-informed cost and time-based scenarios that can be tested for effectiveness. Operational Resilience ties together technology, workforce, facilities, and suppliers along with critical data elements using the workflows in place to ensure the services DHA offers are available when and where needed.

  • Program, Project, and Portfolio Visibility: From Intake to Execution

    Organizations are recognizing the need for a single, centralized view of all their strategic and operational demands and projects in order to determine where to best allocate funds. Accomplish effective spending practices with ServiceNow Demand and Portfolio management. There can be multiple ways to achieve the same process goal and some are better than others. Learn how to use ServiceNow Demand Management to provide value from a centralized intake portal. Workflow demands in a collaborative manner to allow for seamless execution of sizing, accessing, and funding activities. Coordinate across your portfolios to target work that aligns with strategies, goals, and provides customers high value outcomes. Manage these demands and in-flight projects across multiple portfolios and programs. Report on overall process efficiency, costs, and resource utilization. Identify risks and bottlenecks early and tweak the workflow in low-code manner to quickly change a process and improve metrics.

  • Creating a Ready Medical Workforce and a Medically Ready Workforce to Improve Patient and Employee Experience

    The ServiceNow platform allows the DHA to manage the services provided by the agency to its patients, medical staff, and employees. ServiceNow provides mature, industry proven modules such as ITSM, SecOps, HR, and Service Portfolio Management among others, and in addition allows for solutions that address DHA organizational needs beyond technology considerations such as Health Care Experience, Real Estate Property Management, and more. This session will discuss DHA’s use of the ServiceNow platform, benefits being delivered to the organization as well as other potential value props for the agency. *Sponsored by NewRocket