Event Agenda - Government Trailblazer Summit 2024

06/05/2024
06/06/2024

8:30 - 9:00 CT
Registration, Networking Breakfast & Vendor Expo
9:00 - 9:40 CT Welcome Trailblazers from Carahsoft, Salesforce, and the City of Chicago

John Roberson Chief Execitive Officer, CIty of Chicago

Bethany Blackwell Vice President of Public Sector

Ben Ault Senior Director, Solution Engineering, State & Local Government

Tommie Fern Executive Vice President, U.S. State & Local Government and Education

Welcome Trailblazers!
9:40 - 10:25 CT Salesforce Keynote: Building the Government of Future, Today, with CRM + AI + Data + Trust

David Berthy Senior Director, Salesforce Futures

Governments must be equipped to respond faster and with more efficiency than ever. See how agencies are adapting faster and transforming government experiences with CRM + AI + Data + Trust.
10:25 - 10:40 CT
Networking Break
10:40 - 11:20 CT Trailblazer Fireside Chat: Building the Government of the Future with the City of Chicago

Nick Lucius Chief Information Officer

Kevin Paschuck Executive Vice President, North America Public Sector and Education

Join Nick Lucius, Chicago’s CIO, as he shares insights on leading the optimization of government service delivery through innovative strategies to enhance constituent outcomes
11:20 - 12:00 CT Demo: Building Trust with Data-driven and AI-Powered Innovation

Kristi Wood Principal Solution Engineer, Salesforce

Rachel Dishman Lead Solution Engineer, Salesforce

See in action how the combined power of the Salesforce C360 Platform can create modern customer experiences in this interactive demonstration with the Salesforce Team.
12:00 - 1:00 CT
Lunch & Vendor Expo Hall
1:00 - 1:35 CT Prepare Your Government for an AI-Driven Future

Nasi Jazayeri Executive Vice President, Public Sector, Industries Cloud

Unified data powers trusted AI. Hear from Salesforce's AI Leaders on how state and local government can prepare their data for AI and how AI can transform government services.
1:35 - 2:05 CT Partner Trailblazer Innovation Session with Accenture

Ryan Powell Managing Director, Global Innovation Lead, Accenture

Molly Tierney Managing Director, North America Child Welfare, Accenture

Alexa Saplala Market Development Director for Public Sector, Accenture

Ryan Powell, Managing Director, Global Innovation Lead, Accenture Molly Tierney, Managing Director, North America Child Welfare, Accenture Alexa Saplala, Market Development Director for Public Sector, Accenture GenAI transforms government casework, paving the way for productive, efficient, and citizen-centric service. Explore the considerations and challenges of AI adoption to create a strategy for success.
2:05 - 2:20 CT
Networking Break
2:20 - 2:55 CT Build Constituent Trust and Connection

Paul Tatum Executive Vice President, Solution Engineering, Public Sector

Trust is foundational to a positive constiuent experience. Hear how government can lead with trust to delivery optimal constituent experiences and better connect with those they serve.
2:55 - 3:25 CT Trailblazer Fireside Chat: Driving Stakeholder Trust, Transparency & Better Connections

Karen Johnson Chief Deputy Executive Officer

Jennifer Garrett Assistant Deputy Secretary

Effectively meeting constituent and customer experience expectations in the public sector is impacted by a number of operational challenges. Learn from government leaders on how they have navigated the challenges, overcome obstacles, and overall adopted the theme of incremental change to continue to drive better constituent experiences.
3:25 - 4:00 CT Demo: Moving the Needle for Trust & Transparency with Data

Alexandre Papagiannidis Principal Solution Engineer State & Local Government

Erik Abderhalden Lead Solution Engineer State & Local Government

Mike Speer Technical Architect, Salesforce Professional Services

Join us for a demo showcasing how Salesforce C360 platform can help governments overcome data silos and information-sharing barriers to measure and demonstrate their impact on social and economic priorities. Explore three vignettes highlighting collaboration, transparency, and community inclusivity, as we navigate towards a unified approach to empower all communities with the power of data.
4:00 - 4:30 CT Partner Trailblazer: Unified Digital Experience with Deloitte

Jennifer Harp Executive Director, Kentucky Office of Application Technology Services

Vishnu Gautam Senior Manager, Deloitte

Laura Page Senior Manager, Deloitte

Deloitte will highlight the digital citizen experience through the lens of a citizen or business seeking to engage with government services that have traditionally been siloed operations. Inclusive of this discussion will be topics and customer stories centered around improving outcomes and meeting the multi-channel – multi-agency mandate to provide government services built for citizens, businesses, and providers. To achieve the mandate, we will explore the recipe for success including an overview of Interagency alignment, architectural considerations for success, and enterprise transformational readiness to engage and transact with citizens.
4:30 - 4:35 CT
Day in Review & Tomorrow's Agenda
4:35 - 5:30 CT
Birds of a Feather Cohort Meet-ups & Vendor Expo
6:00 - 8:00 CT Partner Reception at Beatnik Chicago

Register here: https://carahevents.carahsoft.com/Event/Details/482109-onsiteeventpage

Day 2: June 6 - Track 1
Day 2: June 6 - Track 2

8:30 - 9:00 CT
Networking Breakfast & Vendor Expo
9:00 - 9:05 CT
Welcome and Today's Agenda
9:05 - 9:30 CT Innovate for the Future of Government with Purpose-built Industry Solutions

Karen Rewalt Product Management Senior Director, Public Sector Solutions, Salesforce

Salesforce Industry Solutions are the key to unlocking purpose-built functionality, quick. Hear about the latest innovations and roadmap for Salesforce solutions built for government.
9:30 - 10:15 CT Trailblazer Fireside Chat: Accelerate Change with Public Sector Solutions

Eric McCool Director of Digital Services, Analytics & Insights

Hear from a fellow government Trailblazer about how they are leveraging pre-built industry capabilities to accelerate modernization, planning for the future and incorporating implementation as part of their legislative process and strategy.
10:15 - 10:30 CT
Networking Break
10:30 - 11:05 CT Partner Trailblazer: Modernizing Government Regulatory Programs with Kyra Solutions

Monique Parks Licensing Manager

Amanda Quintana Executive Director, New Mexico Medical Board

Justin Green Regulatory Domain Expert, Kyra Solutions

Harshal Singla Solutions Architect, Kyra Solutions

Join Kyra's subject matter experts as they delve into the realm of agency innovation with our presentation: "Modernizing Government Regulatory Licensing, Inspections, and Permitting Programs with Kyra Solutions powered by Salesforce PSS." In today's dynamic regulatory landscape, government agencies are challenged with the imperative to modernize licensing, inspections, and permitting processes to enhance efficiency, transparency, and citizen satisfaction
11:05 - 11:30 CT Demo: Modernize Legal Case Management with Public Sector Solutions

Andy Schmiechen Lead Solution Engineer

Government digital transformation isn’t easy. But with government apps on a low-code platform, agencies can accelerate digital transformation and AI readiness. See it in action with Public Sector Solutions.
11:30 - 12:15 CT Trailblazer Panel: Powering Government Programs with Industry Solutions

Dale Carr Director, Missouri Medicaid Audit & Compliance, Missouri Department of Social Services

Kulani Moti Inspector General, Minnesota Department of Human Services

Rachel Pevey CIO, Illinois Department of Public Health

Hear from fellow Trailblazers leveraging Salesforce's purpose-built industry solutions. See the scalability of this functionality to meet the needs of range of government programs and use cases across state and local government.
12:15 - 1:00 CT
Lunch & Vendor Expo
1:00 - 1:35 CT Partner Trailblazer: Best Practices for Improving Services to Enhance Citizen Engagement with Slalom and Flourish & Thrive Labs

Rekha Madiraju Slalom Delivery Leadersip

Tia Brown Director Public Sector Digital Strategies, Slalom

Jefferson McMillan-Wilhoit CEO, Flourish & Thrive Labs

95% of Americans support organ donation, but how are you sharing with family and loved ones about your willingness to participate in the program? Join us for a conversation on how Salesforce can gather critical information and share relevant data with agencies and providers. We will explore program dynamics that bring customer success in the planning, implementation and data integration of constituent 360 initiatives and explore organ donor consent as a specific use case.
1:35 - 2:05 CT Better Together: Best Practices for Project Success

Maggie Morrow Maggie Morrow, Director, Strategic Planning and Data, Chicago Public Schools

Nora McConnell-Johnson Manager, Strategic Planning and Data, Chicago Public Schools

Megan Phillips Salesforce Professional Services

Discover how Chicago Public Schools (CPS) used Salesforce to bridge gaps between schools and district offices, addressing challenges like departmental silos and decentralized tracking. Learn about their journey to a unified continuous improvement platform and successful change management, focusing on user-centered design and iterative improvement, leading to widespread adoption and increased district engagement.
2:05 - 2:50 CT Trailblazer Panel: Government Innovation, AI, and Trust Insights

Les Becker Chief of Innovation & Technology, Washington Department of Health

Kevin McCarthy Chief Information Officer, Missouri Office of Administration

Dessa Gypalo Chief Data Officer, Illinois Department of Innovation & Technology

Join our Trailblazer Panel for an insightful exploration of Government Innovation, AI, and Trust. Our expert speakers will share practical strategies and real-world examples, showcasing the effectiveness of Salesforce ProServ and collaborative partnerships in driving successful projects within the public sector.
2:50 - 3:00 CT
Closing Remarks

8:30 - 9:00 CT
Networking Breakfast
9:00 - 9:05 CT
Welcome and Today's Agenda
9:05 - 9:30 CT Efficiency Through Streamlining & Enhancing Government Services

Dina Shuqom Digital Transformation Director

By embracing innovative approaches, governments can navigate bureaucratic complexities, reduce redundancy, and cultivate a citizen-centric service delivery model. This session offers insights into the transformative potential of streamlining government services, facilitating a more agile and adaptive public sector that is poised to address evolving societal challenges.
9:30 - 10:15 CT Trailblazer Panel: Transforming Citizen Engagement with Personalized Digital Experiences

Letisia ‘Letty’ Martinez CRM Application Management, City of Chicago Department of Technology and Innovation

Monique Carter Communications & Marketing Manager, City of Fontana, California

Shannon Hoppes Chief Procurement Officer, Los Angeles Regional Alliance Marketplace for Procurement

Kristin Jensen Enterprise Technology, Salt Lake City, Utah

Look to the future and learn from fellow government Trailblazers who are using the Salesforce platform to connect with constituents, improve outcomes, and deliver seamless service across every channel.
10:15 - 10:30 CT
Networking Break
10:30 - 11:05 CT Partner Trailblazer Innovation Session with Nagarro

Varsha Singh Principal Consultant – Government Solutions, Nagarro

When constituents interact with government customer support, they expect responsiveness, accuracy, and empathy. They anticipate prompt resolution of their inquiries or issues, delivered with a clear understanding of their needs and circumstances. Transparency and accountability are also crucial; constituents seek updates on the status of their requests and expect to be treated fairly and respectfully throughout the process. Ultimately, they look to government customer support not just as a service provider, but as a reliable partner in navigating bureaucratic procedures and accessing essential resources. Customer expectations continue to evolve as seamless and frictionless interaction between government and constituents becomes the expectation.
11:05 - 11:30 CT Demo: Meet the Future of Intelligent Productivity for Government

Kitou Futrell Regional Vice President

Erik Abderhalden Lead Solution Engineer State & Local Government

Transform how government gets work done. See how automation, engagement, and collaboration can drive efficiency and transform the delivery of government services with Slack.
11:30 - 12:15 CT Trailblazer Panel: Combining the Power of Productivity Tools with Salesforce for Better Outcomes

Scott Wolford Vice President of Business Development, Utah Inland Port Authority

Aaron Cosentino Chief Technology Officer, City of Egin, IL

Kevin Call Sr Director, Service Communications, New York Metropolitan Transit Authority

Meet the future of intelligent productivity! Hear how government agencies are changing the way they do business by combining the power of Slack with power of the the Salesforce C360. These agencies are putting automation in the hands of users, expanding access to knowledge to everyone, and bringing the right people together for the right projects and tasks.
12:15 - 1:00 CT
Lunch & Vendor Expo
1:00 - 1:35 CT Partner Trailblazer: Transforming Juvenile Justice with Studio Science

Bob Braun Chief Solutions Officer, Studio Science

Greg Braun Director of Sales, Public Sector, Studio Science

Matt Wollack Founder & CEO, eNoble

One of the few areas within the public sector that has yet to be positively impacted by Salesforce solutions is the juvenile justice system. But that’s changing with an innovative new system for the management and placement exchange of youths in the juvenile system. In this session, Studio Science and eNoble will demonstrate the customized solution powered by Salesforce PSS and show how, by bringing together Mulesoft, Tableau, Slack, and Salesforce’s public sector suite of products, agencies can manage cases, handle client intake, log book entries, and more to deliver a more efficient and effective experience."
1:35 - 2:05 CT Getting Your Agency Ready for the Data + AI Transformation

Michael Torres Sr Manager of Solution Engineering, MuleSoft, Salesforce

Jessica Talbert Principal Enterprise Architect

Join Salesforce experts to learn how to create connected, intelligent experiences, and unlock the true potential of AI, automation, and real-time insights with the power of connected data.
2:05 - 2:55 CT Trailblazer Panel: Using Data to Prepare Government for a Future with AI

Duane Prophet Director of Digital Government, Prince George's County

Kevin Call Sr Director, Service Communications, New York Metropolitan Transit Authority

Gain insights into how government organizations are laying the foundation for the future by modernizing operations and building smart data strategies. Join government leaders as they share their plan to leverage AI.
2:55 - 3:00 CT
Closing Remarks