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| GPO, FCA are among those that found better customer service and other advantages from new products and processes added during the pandemic. Jonathan Alboum, Federal CTO at ServiceNow weighs in. | Johnathan Alboum, Federal CTO at ServiceNow shares his views on the latest wave of digital service policy coming from the Biden administration. | Jonathan Alboum, Federal CTO and Principal Digital Strategist at ServiceNow is among the 26 executives being honored for their exceptional contributions to federal IT over the past year. | An ICE call center is streamlining surges in case volumes received during the COVID-19 pandemic with ServiceNow based on other federal agencies' success with the system. | A group of leading federal technologists explained themes of data-driven decision making combined with sub-agency feedback in digital transformation efforts. | ServiceNow CTO, Bob Osborn, discusses what technologies, business models, and trends will dive the biggest industry changes over the next two years. | The ServiceNow National Secuirty Cloud (NSC) offering is one of the few software-as-a-service and platform-as-a-service (SaaS/PaaS) offerings built and authorized to meet the rigorous Department of Defense Cloud Computing Security Requirements Guide at Impact Level 5. | ServiceNow Federal CTO and Principal Digital Strategist, Jonathan Alboum discusses why agencies must focus on hybrid workforce development and digital services adoption to sustain its momentum in digital transformation. | Bob Osborn, CTO, Global Governments at ServiceNow explains the challenges for agencies trying to transition to the Enterprise Infrastructure Solutions contract while constantly operating under continuing resolutions. |
| | The 2022 ServiceNow Federal Forum: The Future of [Government] Work: Agile, Efficient, Effective took place on March 10, 2022, at the Renaissance Hotel in Washington, D.C. IT Professionals from across government and industry joined together for conversations around: - Enhancing digital government experiences
- Modernizing legacy systems to strengthen and empower the Federal workforce
- Reimagining mission resiliency, and more
Missed the event? | | Knowledge meets you where you are. Join a live event in your region or participate in a curated digital experience from the comfort of your own home or office.
Enjoy the excitement, engagement, and momentum of our live events again! Build knowledge, skills, and connections at a gathering near you. Register for Knowledge in a city near you.
Participate in our digital experience with curated content you can tailor to your business needs from any location, on any device. | | | |
Please feel free to reach out if you would like to set up a meeting or personalized demo during any of these events, or just looking for additional information.
| |  | Take a deep dive with our Federal team to learn how ServiceNow can help your agency prioritize and respond to cybersecurity threats faster, revitalize the workforce with more efficient HR processes and higher-value work, and redefine how to serve citizens with modern solutions. |
The impact of COVID-19 changed the way we work. Looking ahead, there needs to be more organization around how people return. ServiceNow Senior Principal Product Success Manager for Employee Workflows, Kevin Hall discusses employee productivity in a hybrid world, employee engagement, returning to the workplace, and continued effective mission delivery. |  |
Bob Osborn, CTO, Global Governments at ServiceNow discusses how to make data available to new AI and machine learning technologies to power decision making with contextual insights that are hidden in current data stores. | Kevin Brooks, Principal Digital Strategist (DoD/IC) at ServiceNow discusses a path forward to help the Department of Defense empower its workforce and make work flow. | With the transformation of ServiceNow in organizations from an ITSM solution to a platform-of-platforms, there is a greater need to define the role of a platform owner independent of specific domain areas. Listen to this on-demand Tech Talk to hear more about this minimal, yet sufficient governance model, incorporating demand management. | Listen to distinguished panelists as they discuss unification across IT, HR, Facilities, Legal, and other sectors within your agency as well as potential solutions and goals for the future of the American workforce. | Join experts as they discuss the first steps in addressing the new customer experience requirements, the infrastructure needed, and why the Federal government needs to reprioritize the customer experience. | Discover the importance of automation and workflow connecting disparate tools (legacy and new) and offices in a way that supports how the Intelligence Community workforce works and meets the need to do more with less. | CISA Chief of Staff Kiersten Todt, Suzanne Spaulding from CSIS, and ServiceNow's Nichole Francis Reynolds explore the evolution of the DHS cybersecurity mission, public-private partnership to enhance critical infrastructure protection, and the importance of a diverse and inclusive cyber workforce. |
| | | | Important Changes Impacting US Public Sector Accounts COMING SOON: US Public Sector learning credits WILL NO LONGER BE EXEMPT FROM EXPIRATION. Any credits sold on or after a decided date will expire 12 months from the term start date and any unused credits will not be invoiced to the customer. To support US government requirements, we are rolling out a new Government Learning Credit SKU, PROD17230.
Become a Certified ServiceNow Expert Accelerate your learning with on-demand courses, learning paths, and live classes taught by ServiceNow experts and choose your certification path.
 | Learn how to use ServiceNow's no-code solutions to build custom applications on the Now Platform. | | Learn how to use ServiceNow solutions to build custom applications on the Now Platform. | | This path teaches how to use Virtual Agent to design communications that help your users quickly obtain information, make decisions, and perform everyday work tasks like HR requests, or customer service questions. |
This Success Insight is an introduction to ServiceNow development management. It provides guidance on how to guardrail development on the Now Platform by defining development management policies and practices.
| | .jpg) | We are looking for a Federal Government and U.S. Public Sector SNUG Leader!
SNUG Leaders play an elevated role within the community and receive special recognition at SNUG meetings, online, and at Knowledge. |
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If you have questions or need additional information, please don't hesitate to contact our team.
| Nathan Mueller 703-871-8521 |
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