At one time or another, we - as private citizens - have experienced modern customer service while interacting online with leading retailers, entertainment providers, fulfillment centers, banks and/or credit cards, as a few examples. The world-class, consumer-grade customer experiences these leading providers deliver to their customers is the same experience the Army is now delivering to its customers.
Join ServiceNow and SOFtact Solutions for a webinar on Thursday, April 21
st where we will delve into the Army Maintenance Application, known as ArMA, and uncover how the US Army deployed a modern application in 12 weeks to service soldiers and their families living in Army housing units.
Doug Rezabek, Director of Strategic Initiatives at SOFtact Solutions, will share insights around how his team overcame obstacles deploying a next-generation customer service experience across the globe to Army Garrisons.