Adobe Digital Government Technology Seminars

 
The pandemic has demonstrated the need for government services to be accessible, inclusive, and user-centric.  The delivery of equitable, integrated customer and employee experiences requires a stack of flexible and secure technology that connects the government with people and allows the exchange of information and expertise across agencies.
 
Register for Carahsoft's Adobe Digital Government Technology Seminars to understand more about the integrated technologies that underpin successful digital government and customer experience (CX) projects. 
 
Wednesday, January 19, 2022 | 1:30 - 3:30pm ET; 10:30am - 12:30pm PT
Seminar 1: Deliver Equitable and Customer-Centric Digital Services
Legislation such as the 21st Century Integrated Digital Experience Act (IDEA), is helping to drive greater digital accessibility for government services. The people you serve expect to be able to engage with the government in a way that is personalized, secure, and equitable. To deliver on this expectation, government agencies need a foundation of digital experience technology. 
 
Join this seminar to learn how these Adobe technologies interact with each other as well as your existing back-office systems to help you deliver more equitable, customer-centric services. 
 
Wednesday, January 26, 2022 | 1:30 - 3:30pm ET; 10:30am - 12:30pm PT
Seminar 2: Create Accessible Web Experiences and Intranets
In a digital-first world, a personalized, user-centric website experience is non-negotiable. The people you serve rely on your website to navigate life events and access critical government services. 
 
Join this seminar to learn how your team can create a customer-centric content journey by scaling your web operations with Adobe and partner technologies that enable fast, accurate, and relevant content creation, omni-channel content delivery, and improved audience targeting - all without coding. 
 
Wednesday, February 2, 2022 | 1:30 - 3:30pm ET; 10:30am - 12:30pm PT
Seminar 3: Provide Trusted Omni-Channel Communications 
Constituents expect personalized, timely, and relevant communications across multiple channels, including email, mobile, social media, and direct mail. Government agencies are challenged with finding a way to scale these personalized communications, often with millions of individuals who have varying needs. 
 
Join this seminar to learn how Adobe technologies can help you drive omni-channel engagement, scale the delivery communications and notifications and use behavioral insights to improve the customer journey. 
 
Wednesday, February 9, 2022 | 1:30 - 3:30pm ET; 10:30am - 12:30pm PT
Seminar 4: Drive Workforce Collaboration, Creativity, and Productivity
Meeting the changing and growing customer needs during a pandemic and beyond requires an agile, efficient, and engaged workforce. Join this seminar to learn how to empower your employees with experiences that are personal to improve operational efficiency. Specifically, this seminar will explore how to use secure, cloud-based solutions to equip your workforce with everything they need to keep the business of government moving from any location.
 
Wednesday, February 16, 2022 | 1:30 - 3:30pm ET; 10:30am - 12:30pm PT
Seminar 5: Elevate Learner Engagement 
Now that many instructors and enablement teams moved everything online, creating an engaging virtual learning environment has never been more vital. Attend this seminar to learn how to produce intriguing digital learning content and deliver it to any audience effectively and efficiently, from any location. Specifically, our experts will explore how to create an all-in-one learning environment, design captivating content, manage content and learners, and increase the resonance of your message through a combination of engaging live virtual instruction and peer-driven, social learning experiences.