Lead of Customer Experience, Center of Excellence, General Services Administration
Simchah Suveyke-Bogin is leading the Customer Experience Center of Excellence of the U.S. General Services Administration’s (GSA) Technology Transformation Services. GSA's Center of Excellence initiative was established in partnership with the White House's Office of American Innovation to help accelerate government agencies with their customer experience transformation strategy and efforts in partnership with industry experts. Ms. Suveyke-Bogin's role is to identify, pilot and help agencies across government, adopt user centered practices and innovative technology solutions, change management approaches to improve government services that impact the public and make it easier for the government employees to deliver great services. On a separate, but related customer experience initiative, Ms. Suveyke-Bogin is also responsible for managing GSA’s Customer Experience Community of Practice. In this capacity, she is responsible for managing a community of 800+ members from the public sector across federal, state, and local government to develop social capital among agencies, nurture new knowledge, stimulate innovation, and share knowledge. Prior to leading the Customer Experience Center of Excellence, Ms. Suveyke-Bogin served as the customer experience specialist and program manager for USAgov's contact center services.