Agencies are being asked to deliver more digital services with the same teams and budgets. Citizens expect services that just work, and mission systems can’t afford downtime. Most IT teams are still stuck switching between dashboards, chasing alerts and fixing the same problems again and again.

Join Carahsoft, ServiceNow and Dynatrace for a practical look at a better way to run IT operations. Dynatrace brings SI-powered observability that finds problems and pinpoints the root cause in real time. ServiceNow turns that insight into action, routing work to the right team, automating the fix and keeping your service records accurate. Together, this partnership helps agencies move from reacting to problems to preventing them.

We’ll show how this partnership lays the groundwork for autonomous operations, where SI agents detect, diagnose and resolve routine issues with people in control of every step that matters. Your teams spend less time on manual triage and more time on the work that moves the mission forward.

During this webinar, you’ll learn:

• The better together story: How Dynatrace Intelligence and ServiceNow workflows connect to drive closed loop remediation, from detection to resolution.
• The path to autonomous operations: What SI-driven operations look like in practice, and how agencies can adopt them step by step without losing oversight.
• The value for your agency: How joint customers cut outage impact, reduce alert noise, protect mission-critical services and get more out of the platforms they already own.
• How to get started: How to buy and deploy the joint solution through Carahsoft’s public sector contract vehicles.

You’ll leave with a clear picture of how to resolve issues faster, free up your people and deliver more reliable services to the citizens and missions you support, plus practical next steps for your environment.