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The AI Front Door: Zoom Virtual Agent for Healthcare
Virtual Event
The AI Front Door: Zoom Virtual Agent for Healthcare
location
Online
date
December 10, 2026 1:00pm - 2:00pm EST1 hour
cpe CPE Credit Eligible
Register Now
Explore What's New in Zoom Virtual Agent (ZVA) for Healthcare

Join us for a solutions-focused session exploring how Zoom Virtual Agent (ZVA) is helping healthcare organizations open an intelligent, always-on front door for patient engagement.

In this webinar, Zoom healthcare experts will walk through real-world use cases — from automated appointment scheduling and insurance verification to nurse triage routing, lab-result inquiries and outbound patient communications — and show how AI-powered voice and chat agents can deflect routine calls, reduce staff burden and deliver a better patient experience at scale.

Learning Objectives
  • How to automate patient interactions including appointment scheduling, insurance verification, prescription status checks, billing inquiries and nurse triage routing with AI-powered voice and chat agents.
  • How to reduce staff burden and improve patient experiences by deflecting routine calls, enabling 24/7 self-service and delivering faster support at scale.
  • How to integrate Zoom Virtual Agent with Epic and Zoom Contact Center to streamline workflows, enable seamless escalation to live agents and support broader CX transformation initiatives.
Who Should Attend
This event is designed for healthcare professionals who have a role in their organization around technology and software procurement, IT systems and applications, data management and security, digital experiences, customer experience, citizen engagement, customer services, public affairs and communications. Prior knowledge of Zoom solutions is not required; general healthcare initiatives and best practices will be discussed. Others are welcome.
 

Attendance Requirements: In order to be awarded the full credit hour, you must be present, register your attendance by signing in with your full name and actively participate in polling questions throughout the entirety of the webinar. 

CPE Credit
We are pleased to offer 1 continuing professional education (CPE) credit to those that attend the event. Carahsoft is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education of the National Registry of CPE Sponsors. For more information on the CPE credits we are offering, our CPE sponsor, NASBA, and submission process, please visit the 'CPE Credit' tab above.
Tommy Hart Photo
Tommy Hart
CX/AI Sales Lead
Zoom
 
CPE Additional Information

Max CPE Credits Available: 1 credit hour (1 CPE credit is based on 50 minutes)

Field of Study: Information Technology

Who Should Attend:  This event is designed for healthcare employees who have a role in their organization around technology and software procurement, IT systems and applications, data management and security, digital experiences, customer experience, citizen engagement, customer services, public affairs and communications. Prior knowledge of Zoom solutions is not required; general healthcare initiatives and best practices will be discussed. Others are welcome.

Attendance Requirements: In order to be awarded the full credit hour, you must be present, register your attendance by signing in with your full name and actively participate in polling questions throughout the entirety of the webinar. 

Program Level: Basic

Prerequisites: None

Advanced Preparation: None

Delivery Method: Group Internet Based 

Event Cost: No fee 

Refunds and Cancellations: There is no fee or cancellation policy associated with this event. For more information regarding refund, concern, and/or program cancellation policies, please contact us at zoommarketing@carahsoft.com. 
 
Carahsoft is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education of the National Registry of CPE Sponsors. State boards of accountancy have final authority in the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.  

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