Many Employee Center Pro implementations never turn on the capabilities that separate Pro from a reskinned version of standard Employee Center: smart, personalized content recommendations, employee-facing communication tools and search that reaches beyond the native knowledge base. The panel talks through the possibilities of what can be configured and why weekly active users is the number you want to measure.

Drawing on work implementing and managing EC Pro as the enterprise front door for long-running federal programs and greenfield implementations connected to systems like Workday and SharePoint, the conversation centers on what’s possible in EC Pro and the standardization work that makes better usage possible.

What we’ll cover:

• What metrics actually matter
• What added functionality Employee Center Pro actually offers and what our team finds valuable
• How Pro capabilities can optimize the employee experience: personalized content, employee communication tools and search
• Why foundational work like knowledge hierarchy and service catalog standardization are critical