Hospitals and healthcare systems depended on voice communications to support patients, families, and caregivers, yet patient-facing phone systems remained one of the most under-protected assets in healthcare cybersecurity. In-room patient phones, care teams, and patient data were under attack.

As vishing, spoofed calls, robocalls, and AI-generated impersonations surged, attackers reached patients directly in their rooms, exploiting trust and vulnerability inside the care environment. At the same time, these attacks flooded switchboards and nursing stations, degrading access to care and staff responsiveness.

This webinar examined why healthcare had become a flashpoint for voice-based attacks and how these threats impacted patient experience, patient care, and risk management, demonstrating why securing voice was essential to patient safety and reasonable cybersecurity.

Agenda:

• Welcome & Introductions
• Why healthcare was uniquely vulnerable to phone-based threats
• The evolving threat landscape targeting healthcare voice systems
• Key Impact Zone #1: Patient Experience
  • In-room phones, patient trust, and exposure to fraud
• Key Impact Zone #2: Patient Care
  • Nursing stations, switchboards, and clinical disruption
• Key Impact Zone #3: Risk Management & Security
  • Voice as an initial access vector and compliance exposure
• Begin with Visibility…Time for a Voice Assessment
• Q & A