Today’s citizens expect faster, more personalized service, whether they’re reporting a local issue, need answers to general questions, or seeking updates on existing cases. Rising service demand and limited resources are stretching many state and local agencies thin.

Attendees joined us for a live session during which we explored the impact and power of Voice AI together with ServiceNow to help automate routine service requests, reduce call volumes, and streamline support—all while improving the citizen experience.

What attendees learned and saw:

• Introduction to Voice AI
• How to create powerful Voice AI agents
• How to leverage Voice AI with ServiceNow to enhance self-service and free up valuable live agent resources
• Live examples of Voice AI agents intelligently assisting callers and auto-generating requests to streamline inquiries and Agentic AI workflows

Whether you're supporting residents, government staff, or field operations—Voice AI is a game-changer for modern public service delivery.