This session featured Nadia Hansen (Director, Local Government Industry Advisor, Salesforce), Jesse Elizondo (Assistant City Manager, City of Kyle, Texas), and Tyler Harris (Sr. Consultant, Vivid GovTech). highlighting how the City of Kyle modernized municipal service delivery using Salesforce Agentforce.
Attendees learned how the city:
- Replaced a manual, siloed 311 process with a centralized, AI-powered platform for resident requests.
- Processed over 12,000 service requests, resolving nearly 90% on the first call.
- Reduced average resolution times to under 2.5 days, delivering faster results while improving efficiency and reducing costs.
The webinar concluded with a live demo showcasing how AI is helping Kyle provide smarter, more responsive services for its community.
