We invite you to watch this Federal News Network event as Reporter Jory Heckman sits down with technology leaders from across government to learn what’s on the horizon for HISP agencies as they continue to evolve customer experience, employee experience and total experience.

This exclusive event wrapped a year-long focus on federal HISP and CX efforts to digitize and drive better service to the public.

The event began with a fireside chat with OMB’s Federal HISP Lead Mo Earley followed by a panel featuring these government experience experts:

• Joe Carter, Director of Customer Experience, HUD
• James McCament, CBP Presidential Transition Lead & Senior Executive Responsible for Experience, Customs and Border Protection, DHS
• Stan Kowalski, Director, Organizational Excellence & Strategic Delivery, ITA
• Charles Thomas, Director of Customer Experience, USPTO

Panelists discussed:

• What’s recently changed in their initiatives?
• What projects are now underway?
• What are each agency's CX goals for FY2025 and beyond?
• What interagency work are agencies doing, beyond their own immediate agency missions, to improve service delivery across the Federal Government?