Texas Government Learning Series: Salesforce & Telephony in Contact Centers
Virtual Event
Texas Government Learning Series: Salesforce & Telephony in Contact Centers
location
Online
date
March 19, 2024 1:00pm - 2:00pm CDT1 hour
Hear from Salesforce SMEs with years of Contact Center implementation and operational experience. In this on-demand recording, you will learn:
  • How your agents and managers deliver the right answers, faster
  • Where Salesforce fits in a Contact Center ecosystem and on the agent's desktop
  • What is Service Cloud Voice and how does it work with a telephony provider
  • Current telephony provider partnerships and integration options
  • Beyond Telephony: Digital Channels and AI
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