Federal agencies are focusing on improving customer experience (CX) and service delivery to constituents, largely motivated by the Biden administration’s executive order on CX and service delivery. The OMB recently issued a memo taking this declaration further, encouraging agencies to reduce the burden of information collection on the public when applying for federal services.

Attendees heard how a U.S. Federal Agency is working with DocuSign, ServiceNow, and Deloitte Consulting to address this need head on. We covered how customer experience and service delivery can be improved- specifically:

- How agencies are streamlining user account requests to make it easier for applicants to obtain services

- How Deloitte Consulting approaches customer challenges and arms them with the best solutions to achieve results

- How DocuSign and ServiceNow work together to power a better customer experience