During this roundtable, attendees heard how State and Local government leaders are leveraging the Salesforce solution to enable effective citizen self-service, streamline back-end processes, and increase efficiencies of the end-to-end licensing, permitting and inspections (LPI) process.
Attendees learned topics on how to:
- Digitize the constituent experience through self-service portals and a streamlined application intake process
- Support cross-team collaboration to expedite resolution time and improve service delivery
- Enable in-field inspections by providing comprehensive views of scheduled visits, account details, and assigned tasks all on a mobile device
