Attendees of this webinar learned how they can use Salesforce at your agency to: 

• Provide digital channels for your customers to discover and engage with your agency
• Give your Contact Center agents a single source of information utilizing an omni-channel approach
• Report and analyze the data you’ve collected with pre-built reports and dashboards
• Digitize your interactions with your customers to submit applications, required documents, make requests, and respond to complaints 
• Improve internal agency efficiency and ability to route, manage, and resolve customer requests with digital workflow tools for desktop users and mobile staff in the field

The webinar discussed how state agencies can leverage the Tennessee state purchasing contracts through Carahsoft for access to Incapsulate implementation services and Salesforce licenses.