In March 2020, as thousands of public sector workers shifted to remote work almost overnight, few would have guessed they would remain there for months. What followed was a real-world litmus test for whether government employees could effectively serve the public from home.

Now, public sector work has forever been altered, with many government leaders predicting a hybrid workforce in which some employees shift between the office and home, and some remain remote full time. After generations of in-office work, this massive long-term shift prompts critical questions that government leaders must be prepared to answer, including:

• Who will pay for workspace, equipment, and connectivity?
• Are employees responsible for maintaining privacy of data? Does everyone need a VPN?
• What mobile devices are needed?
• How do we effectively manage fully remote employees?