Today's customers demand to be served on their channel of choice - and the technology you need to scale modern social customer service has arrived. You'll learn about the latest technological innovations in social customer service and how to create a customer-obsessed experience.

You'll also hear from BART, a transit operator in San Francisco's Bay Area on their leading social customer service program. Gain new perspectives on where this space is headed and what tomorrow's world of social customer service holds.


Featured Speakers: 

Eddie Cliff
Director, Product Management - Service Cloud 
Salesforce 
Alicia Trost 
Communications Dept Manager
BART