Artificial intelligence, natural language understanding, voice biometrics, and other innovations are revolutionizing self-service. Whether a citizen wants to pay property taxes, check the status of a disability claim, or inquire about an inspection, modern conversational IVR can intelligently route them to the right self-service application or resource while reducing agent call volume, improving the citizen experience, and increasing efficiencies.
- The four key steps to modernize your IVR services
- Technologies in use at agencies today and their impact
- Specific actions to get started
Register now for a chance to discover how using smart, conversational IVR, state and local governments can improve the citizen self-service experience through improved routing and containment, as well as realize operational efficiencies that lower call center costs and strengthen security and compliance.
