Genesys Boston CX
Join Genesys in Boston!
 
Tuesday, February 19, 2019
03:00pm - 05:00pm
296 State St
Boston, MA 02109

Revolutionize how you interact with your customers

Leverage modern technology to keep your customer engagement cutting-edge and manage the ever-changing customer expectations. 

Join Genesys for an afternoon full of learning, networking, fun, and prizes. We will be discussing the following key topics: 
  • Deploying AI technologies now - with Amazon lex and Altocloud
  • Managing Voice, Email, Chat, Text, and social media through one agent interface
  • Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
  • Ensuring flexibility through BYO Carrier and open API Platform


carahsoft
Trevor Dunn
703-230-7451
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www.carahsoft.com
T: 703.871.8500  |  F: 703.871.8505