Service Management for the Mission
Featured Speaker: Paul Buffington, Atlassian Principal Solutions Engineer
Learn how to leverage Atlassian solutions at your agency to provide quality, knowledge-centric support while improving team collaboration! This session will share how government agencies have implemented Jira Service Desk and Confluence to realize lean Service Management for mission-critical teams.
Topics we'll cover include:
Topics we'll cover include:
- How IT Service Management principles help service teams improve the way they work
- Deliver self-service that enables knowledge-centric support that improves user satisfaction and service quality
- Improve team collaboration and streamline request fulfillment with automation
- A walk-through of a typical "service request" workflow in Jira Service Desk to understand how an agency team improves the way they work.