In June 2018, the Office of Management and Budget (OMB) issued new guidance for federal government agencies on incorporating best practices and principles of customer experience as a business discipline into their organization. This new OMB Circular A-11 Section 280, "Managing Customer Experience and Service Delivery,” requires High Impact Service Provider (HISP) agencies to take action.
Join our complimentary webinar
, presented by Stephanie Thum
' Chief Advisor for Federal Customer Experience, to learn about the new A-11 Section 280 guidance, including:
- What it is and what it means for you
- Which agencies it applies to
- How customer experience and strategic planning executives, along with other agency executives, may need to partner across their organization in order to comply with the new Section 280
to take your first steps towards meeting these new customer experience guidelines and requirements for your agency!