Introduction:
Session 1: Blueprint for Inclusive Communication
- Deep dive into Minnesota's DVS setting the bar for offering inclusive & diverse resources
Session 2: Redefining Government Contact Centers
Session 3: AI Chat Assistants—Your Foundation
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Vertex AI unleashed! Creating an initial AI knowledge base
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Maximizing data: Leverage websites, Doc AI, and Botcopy transcripts
Session 4: Unleashing Dialogflow for Next-Gen Chat UX
Session 5: Land and Expand!
Conclusion
Networking and Q&A: