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Humanizing Digital Experiences

Customer Experience Mapping Hands-On Workshop for Nevada

 
Thursday, February 23, 2023
8:00am - 12:00pm
Ballroom
449 W. King St.
Carson City, NV 89703

$ Complimentary, and breakfast will be provided

Agenda

8:00am - 8:30am

Registration & Networking Breakfast

8:30am - 8:40am

Welcome & Overview

8:40am - 9:00am

Design Thinking Warm-Up: Get Familiar with the Human-Centered Design Process with a Hands-On Activity

9:00am - 9:45am

Persona Empathy: Build a Holistic View of Your Customer(s) and Their Needs/Challenges

9:45am - 10:00am

Networking Break

10:00am - 10:45am

Experience Ideation: Co-create a North Star Vision for Your Agency Journey

10:45am - 11:30am

Impact Mapping: Prioritize Strategies Based on Impact on Customer Outcomes and Agency Operations

11:30am - 12:00pm

Wrap-Up & Next Steps

                                                                                                                In partnership with:

Savannah Steilner
571-662-3113
www.carahsoft.com/adobe

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