Join Salesforce in Albany, NY for an exciting and informative Innovation Day at The Egg.
On January 25,
join us in-person to hear from industry leaders, customer Trailblazers, and the Salesforce Public Sector team as they explore how to deliver personalized and frictionless digital government services. Learn how the Salesforce Customer 360 for Public Sector brings together person-centric customer service powered by omni-channel digital engagement tools and a real-time customer data platform enabling:
- Relationship Management
- Case Management
- Collaboration
- Integration
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- Analytics
- Outreach
- Modern Application Development
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Take a look at the agenda:
| Time |
Session |
| 8:45 - 9:00am |
Registration & Networking |
| 9:00 - 9:05am |
Welcome Remarks and Introductions
Nancy Marx, RVP, Salesforce Public Sector |
| 9:05 - 9:35am |
Keynote: Delivering Frictionless Citizen Experience (CX)
Paul Tatum, Executive Vice President, Solution Engineering, Salesforce |
| 9:35 - 10:05am |
Fireside Chat: NYS Vision for Transforming CX
Moderated by: Paul Tatum, Executive Vice President, Solution Engineering, Salesforce
Speaker: Rajiv Rao, Chief Technology Officer and Executive Deputy Chief Information Officer, New York State |
| 10:05 - 10:35am |
Vision Demonstration: State Digital Front Door
Jerry Conrad, Distinguished Solution Engineer, Salesforce
Laura Bell, Senior Manager, Solution Engineering, Salesforce |
| 10:35 - 10:50am |
Break |
| 10:50 - 11:20am |
Customer Presentation: Ensuring Better Citizen Experiences in a Time of Crisis |
| 11:20am - 12:05pm |
Customer Panel: Setting Your Agency Vision for Digital Transformation |
| 12:05 - 12:25pm |
Customer Presentation: Using Datat & Insights to Better Understand Your Citizens |
| 12:25 - 12:55pm |
Salesforce Investment in Public Sector: Public Sector Solutions
|
| 12:55 - 1:00pm |
Closing Remarks and Thank You
Nancy Marx, RVP, Salesforce Public Sector |
| 1:00 - 2:00pm |
Networking Lunch |
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Have a colleague who might be interested in attending?
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