United States government agencies are among the largest and most complex organizations in the world. From an IT perspective, that complexity can leave many IT teams in the dark about what assets are actually on their networks and tapped into their servers — a challenge compounded by the recent move to a remote workforce. In other words, if one can’t see one’s IT environment, one can’t manage it.
This lack of infrastructure visibility results in the inability to diagnose and fix service outages, resolve performance issues, assess the risk of changes, optimize infrastructure costs, minimize software compliance issues, or respond quickly to security threats.
Many government agencies still rely on traditional discovery tools and slow, error-prone manual processes to document their infrastructure and digital services. Manual processes lead to broken services, escalating operating costs, and an inability to respond quickly and effectively to business needs.
- Auto-discover enterprise assets
- Properly populate an organization’s CMDB
- Map critical business services
- Effectively discover and manage certificates across the enterprise
In today’s ever-changing global environment that is fraught with unforeseen challenges and the constant evolution of the “new normal”, one constant remains:
IT operations must be managed effectively to provide the necessary tools to a workforce, while ensuring business continuity.
Join us to learn how ServiceNow IT operations visibility provides the foundational footing to most efficiently manage your IT enterprise estate.
