Please join Salesforce as we bring together the best and brightest of the Alberta public sector to learn more about uniting cutomers in the digital age. The Salesforce Customer 360 for Public Sector is an integrated platform for public services - enabling relationship management, case management, collaboration, integration, analytics, outreach, and modern application development.
This educational event is meant to inspire executive, business leads, and technical delivery team members to successfully deliver projects at a rapid pace that delights stakeholders.
Learn more about our featured speakers here:
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Go-to-marketing Industry Lead Salesforce | Digital Transformation Lead Salesforce |
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Digital Strategist Salesforce | Vice President, Customer Success |
| Time | Agenda |
| 7:30 - 8:00AM | Registration and Networking Break |
| 8:00 - 8:15AM | Introductions and Kick-Off |
| 8:15 - 8:40AM | IT Modernization and Industry Trends Loren Kreiger, Digital Strategist, Salesforce |
| 8:40 - 9:10AM | Creating a Culture of Change, Centre of Better Tom Guido, Vice President, Customer Success, Salesforce |
| 9:10 - 9:40AM | Fostering Innovation: Aligning the Business and IT to Drive Rapid Change Mia Jordan, Digital Transformation Executive, Salesforce |
| 9:40 - 10:00AM | Networking Break |
| 10:00 - 10:20AM | Who is Salesforce & Salesforce Customer360 Overview Jordan Mcdonald, Alberta Account Manager, Salesforce |
| 10:20 - 10:50AM | Salesforce Advantage Cole Sidhu, Cloud Enterprise Architect, Salesforce |
| 10:50 - 11:30AM | Customer Success Showcase - Douglas McGuire, Corporate Citizen Experience SupervisorCustomer, City of Grande Prairie
- Sara Schmidt, VP Enterprise StrategyCustomer, Agriculture Financial Services Corporation (AFSC)
- Jeff Bell, Director of Research and Business Intelligence, Edmonton Global
|
| 11:30 - 11:50AM | Public Sector Foundations |
| 11:50 - 12:30PM | Networking Lunch |
| 12:30 - 1:00PM | AWS & Salesforce Partnership Erin O'Halloran, AWS Western Canada Healthcare Lead |
| 1:00 - 1:15PM | Customer Success and Wrap up Loren Kreiger, Digital Strategist, Salesforce |
| 1:15 - 2:00PM | Q&A and Closing |
If you have any questions, feel free to reach out to me
directly
