Join Google Cloud, Botcopy, and Carahsoft to learn more about the benefits of Contact Center AI (CCAI) and how to leverage it within your agency’s websites, apps, and systems. If you have ever wondered what Google CCAI has to offer when it comes to servicing your customers, citizens, and employees, this session is for you. Enjoy a clear, powerful overview of all the necessary pieces, how they fit together, and how to quickly deploy and improve a solution that proves significant ROI.
- Set up your CCAI stack – everything from your back-end logic, all the way through your bot deployment. Includes live chat, ticket escalations, and analytics.
- Deploy your phase one product according to best practices, engage end-users, and collect actionable training data.
- Train and scale your solution to meet the real-world needs of your end users.
Agenda
Time | Description | Presenter |
1:00 PM | Welcome and Overview (Ideal messaging, system summary, Top 3 Mistakes and Top 3 Rules of Thumb.) | Dustin Dye Rob Lubow |
1:30 PM | CCAI Stack Setup (Dialogflow, CX, Insights, BotCopy Messenger, BotCopy Live Chat or Ticketing DB.) | Dustin Dye |
2:45 PM | Phase 1 programming and messaging craft for the AI's initial knowledge base and skillset. (Default Welcome, Default Fallback, Escalation.) | Dustin Dye Rob Lubow |
4:00 PM | Analytics and process of training current intents or building new intents based on actionable data insights. | Dustin Dye Mike Snodgrass |
4:45 PM | Brief overview of when, how, and why to scale into more GCP products as your use case matures. | Dustin Dye Mike Snodgrass |
5:00 PM | Workshop adjourned. Optional discussion/Q&A time. | Dustin Dye Rob Lubow Mike Snodgrass |