Moving beyond the basics of digital government with advanced analytics enables agencies to tailor their websites, apps, and social channels to users with a higher level of personalization. In turn, this helps to reduce the friction associated with navigating online services, enabling digital self-service, optimizing call center interactions, and helps to get the right information or services to the right person on the right channel at the right time.
Date | Time | Session |
Wednesday, September 7th | 1-2pm ET; 10-11am PT | Demystifying Digital Performance and Personalization in Government |
Wednesday, September 14th | 1-2pm ET; 10-11am PT | Getting Started – Breaking Down Data Silos through Democratization |
Wednesday, September 21st | 1-2pm ET; 10-11am PT | Time to Take Agency Insights on the Customer Journey |
Wednesday, September 28th | 1-2pm ET; 10-11am PT | Analytics Maturity Model: Get Predictive and Prescriptive |
Wednesday, October 5th | 1-2pm ET; 10-11am PT | The Future of Analytics in Government |
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