Leaders from Federal, State, and Local governments, along with industry experts, are joining together to share successful CX approaches, discuss how technology helps expand the digital delivery of services, and improve the trust customers have in those services and the organizations delivering them.
- Managing digital services across multiple delivery channels
- Increasing the use of self-service options
- Gathering feedback on performance from users
- Improving accessibility of websites
- Managing the data from customer interactions to improve future performance
- Understanding the roles of OMB and GSA in the new approach, as well as best practices from successful state and local government CX experiences
Government Speakers
Barbara Morton Deputy Chief Veterans Experience Officer, VA | Colt Whittall, CCXP Chief Experience Officer, USAF | Ed Walters Chief Customer Officer, GSA |
Evan Albert Director of Measurement and Data Analytics, Veteran Experience Office, Enterprise Measurement and Design, VA* | Holly Joers Program Executive Officer, DHMS | Ken Corbin Commissioner, Wage and Investment Division and Chief Taxpayer Experience Officer, IRS |
Mike Rupert Associate Chief Technology Officer, Customer Experience, Washington, D.C. | Taka Ariga Chief Data Scientist and Director, Innovation Lab, GAO | Vanetta Pledger Chief Information Officer and Director of Information Technology Services, City of Alexandria |
|   Pat McLouglin Chief Data Officer, Maryland |
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Don't miss this opportunity to connect with your peers and leaders! Get the latest on government CX and constituent engagement trends and initiatives on June 22
nd.
