ServiceNow Federal Newsletter

The following newsletter summarizes notable news, resources, and events within ServiceNow's federal space for Q2 2022.

In this newsletter: 
  1. ServiceNow in the News
  2. ServiceNow Knowledge
  3. Blogs
  4. Upcoming Events
  5. Recent Archived Additions
  6. Industry Updates
  7. Training Resources
  8. Federal SNUG
  9. Contact Us
The ServiceNow platform can be an engine for modernization if IT leaders and their teams take advantage of all it has to offer.
ServiceNow solutions fit a variety of agency IT needs; use ServiceNow to track incidents, cases, or events and link records for better logging and management.
The Santa Clara-based enterprise IT firm has made significant strides in increasing its number of female, Black and Latinx employees.
Nicole Willis, Chief Technology Officer of HHS' Office of Management and Policy, Office of Inspector General and Jonathan Alboum, Federal CTO and Principal Digital Strategist at ServiceNow discuss strategy to integrate zero trust into HHS' culture.
Cities and state agencies modernize IT delivery with IT services management.
Too often digital transformation efforts are inhibited by fragmented and disjointed islands of automation. In this Tech Talk, Dave Wright, CIO, ServiceNow shares how the company is helping organizations scale at speed.
ServiceNow has announced several significant solutions to improve service operation management including Service Operations Workspace, App Engine Management Center, and Public Sector Digital Service.
The ServiceNow platform can be an engine for modernization if IT leaders and their teams take advantage of all it has to offer.
ServiceNow has rolled all of its customer service offices into a single consolidated one, for customers who want that, backed by additional service, training and support.
The ServiceNow platform can be an engine for modernization if health IT leaders and their teams take advantage of all it has to offer.

That's a wrap! Continue to access content through our Digital Experience and recordings from onsite sessions for free. Click here for a list of selected of on-demand sessions. 

Knowledge Keynote Recap: Making the World Work
5 Highlights from Knowledge
Sign up to receive updates to get the latest news on what's to come.
July 18th - 20thTrade Facilitation and Cargo Security Summit - Live Event
July 21stAccelerate Digital Transformation ROI - Webinar
July 28thTrezza Executive Forum (Healthcare IT) - Virtual Event
Aug 9thATARC Zero Trust Summit - Live Event
Aug 9th - 11thSpace and Missile Defense Symposium - Live Event
Aug 16th - 18thAFCEA TechNet Augusta - Live Event
Aug 16th - 19thDHITS - Live Event
Aug 18th
Aug 25thFBC NIH Tech Day - Live Event
Aug 29th - 31stDAFITC - Live Event
Sept 1st - 30thDefense One State of Defense Series - Virtual Event
Sept 6th - 8thDepartment of the Navy Gold Coast - Live Event

Please feel free to reach out if you would like to set up a meeting or personalized demo during any of these events, or just looking for additional information.
Take a deep dive with our Federal team to learn how ServiceNow can help your agency prioritize and respond to cybersecurity threats faster, revitalize the workforce with more efficient HR processes and higher-value work, and redefine how to serve citizens with modern solutions.
ServiceNow Federal Healthcare Solution Consulting Leader, Chris Anello, discusses how ServiceNow empowers healthcare organizations by integrating workflows to streamline operations, manage assets, deliver a human-centered experience, and reduce security risks.
Hear from Kevin Adler, US Army Digital Transformation Advisor, ServiceNow and Doug Rezabek, Director of Strategic Initiatives, SOFtact Solutions, as they discuss the Army Maintenance Application, known as ArMA, and uncover how the US Army deployed a modern application in 12 weeks to service soldiers and their families living in Army housing units.
Watch on-demand as thought leaders from agencies and contractors discuss the actions required to deliver streamlined personal service to their customers.
Hear from Justin Brooks, Director, Customer and Industry Workflows, Federal, ServiceNow, as he discusses the President’s Executive order on CX, where ServiceNow is delivering modernization for government to deliver services to their customers, and what’s next for ServiceNow in Customer Service Management.
Watch on-demand as thought leaders from government and industry share their thoughts on the future of work and the role that hybrid workplaces will play in attracting and retaining employees, increasing their job satisfaction, and improving the productivity of both employees and agencies pursuing their missions.
Hear Captain Mike "Moe" O'Leary, Chief Digital Transformation Officer, Chief of Naval Operations Office, and Alex Beachy, Account Executive, ServiceNow, discuss mission-focused app development for US Navy stakeholders and business units.
Mike Rohde, Deputy CISO – Federal at ServiceNow, and Troy Schneider, President at GovExec 360, discuss how agencies should plot out their Zero Trust journey based on understanding their starting point. They discuss the importance of inventory, visibility, and interaction in realizing the promise of Zero Trust.
Government Learning Credit SKU is Live
Effective June 8, 2022, the purchase and invoicing processes for new learning credit orders for US public sector entities will be changing, in accordance with regulatory requirements. 

Any learning credits purchased on or after June 8, 2022, will be valid for 12 months from the purchase date on the order form and the company will be invoiced on a monthly basis only for the credits consumed during the previous month. Any unused credits sold on or after June 8, which expire, will not be invoiced to the customer.

ServiceNow Fundamentals is FREE until August 31, 2022
ServiceNow training and certification paves the way to your success. Whether you're a platform owner building a high-performing team or an individual looking to grow your skills and career, there's no better way than learning from the experts. 

From June 1 through August 31, our foundational course (ServiceNow Fundamentals) is available for FREE. Learners who complete the course by August 31 will also receive a free voucher for the Certified Systems Administrator exam. 

Review the ServiceNow Community blog post, for additional information. 
We are looking for a Federal Government and U.S. Public Sector SNUG Leader!

SNUG Leaders play an elevated role within the community and receive special recognition at SNUG meetings, online, and at Knowledge.

If you are interested, please send an email to: federalmarketing@servicenow.com.


Questions? Contact us. 

If you have questions or need additional information, please don't hesitate to contact our team 

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Nathan Mueller
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