ServiceNow Federal Civilian Tech Talk Series
The ServiceNow Team would like to invite you to join us for a virtual Tech Talk series. During these brief monthly sessions, a ServiceNow expert will introduce you to a ServiceNow capability and seek to teach you something new for you to implement within your organization.
No matter your level of familiarity with ServiceNow, grab a cup of coffee and come join others in the community for these informative sessions.
| Thursday, December 2, 2021 | 1:00pm ET; 10:00am PT |
Featured Speakers:
- Eduardo Coelho, Solution Consultant, ServiceNow
- Doug Rezabeck, Director of Strategic Initiatives, SOFtact Solutions
Not often do Civilian Agencies and the Department of Defense get to learn and share with one another, but there are use cases and modernization stories that can be beneficial across Government. Agencies struggle with equipment maintenance resolution issues and endure bottlenecks with work orders, inventory, and cost management. A similar example to this is one that was resolved by the US Army with ServiceNow. Join us on Thursday, December 2nd for this informative session.
The Army has enabled their customers, US Army soldiers, and their families, to receive a frictionless service experience while living in Army Base housing around the world, creating a better way for soldiers to submit work orders directly, track each work order request, and share their experiences.
Technicians are dispatched with the right parts and inventory, to the right location, at the right time, to resolve issues, which has significantly reduced all the costs associated with the process of dispatching technicians, truck rolls, and fulfilling work orders. In turn, this same solution is delivering Army leadership visibility that has enabled the Army to perform process improvement and workforce optimization. And, with continuous customer survey feedback, the Army has increased their standings in progress reports to Congress.
The Army has enabled their customers, US Army soldiers, and their families, to receive a frictionless service experience while living in Army Base housing around the world, creating a better way for soldiers to submit work orders directly, track each work order request, and share their experiences.
Technicians are dispatched with the right parts and inventory, to the right location, at the right time, to resolve issues, which has significantly reduced all the costs associated with the process of dispatching technicians, truck rolls, and fulfilling work orders. In turn, this same solution is delivering Army leadership visibility that has enabled the Army to perform process improvement and workforce optimization. And, with continuous customer survey feedback, the Army has increased their standings in progress reports to Congress.
Register now to join us. We look forward to hosting you!
