Modern government agencies have changing needs that require customizable systems designed for scalability, automation, and collaboration. Agencies often implement IT service management (ITSM) tools to provide rapid service delivery for their mission-critical operations. However, Enterprise Service Management (ESM) takes it to the next level.
Atlassian ESM extends the principles of ITSM to improve efficiency, reduce risk, and enhance user experiences throughout the entire organization.
The implementation of ESM also allows teams, such as human resources, legal and procurement to reap the benefits of a broader service ecosystem.
- Introductory concepts of ESM
- Common ESM challenges
- Key benefits and features of ESM
During this session, you will hear insights on the benefits of enterprise service management and strategies to ease your implementation process.