Google Cloud and Cisco have partnered together to bring customers our joint Contact Center AI solution. Google Cloud brings expertise in Conversational AI and pairs it with Cisco's Contact Center IVR, routing, analytics, and agent desktop solutions to create one seamless Contact Center AI offering for our customers. Contact Center AI with Cisco helps agencies increase operational efficiency and improve customer satisfaction.
- Speaker introductions and kickoff
- Day in the life of AI-enhanced Contact Center agent
- Natural language processing
- Call deflection
- Solution demo for voice
- Solution demo for digital channels
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