; Qualtrics and ServiceNow Webinar Series: Capturing Customer Experience Data - View
                                                                 
 
Qualtrics and ServiceNow Webinar Series 2
Capturing Customer Experience Data
 
Thursday, November 4, 2021
12:00pm ET; 9:00am PT
60 minutes
Online
Join us for a complimentary webinar that is part of a series hosted by Qualtrics, ServiceNow, and Carahsoft.

A recent Accenture study found that 80% of consumers expect better customer service post COVID-19. These consumers are also interacting with government services with the same expectations. Digital transformation is interrupting how customers interact with organizations, is your agency ready to meet customers where they are? 

Join ServiceNow and Qualtrics to learn how to integrate real-time feedback into the action loop for better customer service and improved agent effectiveness. Learn how to:
Improve speed to action with automated triggers and routing
Ensure digital investments are being utilized
Improve frontline effectiveness with real-time visibility into customer feedback
Prioritize actions based on feedback and trends
Improve teams with just-in-time coaching based on feedback

Find out how you can meet your agencies expanding mission needs by implementing a feedback tool today. Register now!

carahsoft
Braedin Brownell
571-662-3359
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