If you thought you were busy juggling remote students and staff, you’re probably even busier with students back in the classroom full-time.
Empower employees to resolve issues on their own by offering knowledge base tools. Leverage knowledge base management capabilities to consolidate technical resources for issues your team encounters on a regular basis. Use artificial intelligence and machine learning technologies to add knowledge base articles to inbound tickets to shorten time to resolution.
One of our education sales engineers will provide product overviews and demonstrate SolarWinds® Service Desk (SD) and SolarWinds Web Help Desk® (WHD).
- Leverage SD to offer employees a portal with step-by-step articles and tutorials
- Use SD to help employees resolve issues on their own and save your IT staff time
- Leverage SD to give support staff instant access to the resources needed to shorten ticket resolution times
- Use WHD to automatically display knowledge base articles based on the type of request
- Leverage WHD to enable IT staff to easily find and insert links into the trouble ticket note
- Use WHD to let IT staff submit requests and resolutions to be included in the knowledge base
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