Citizens expect more from the government in the digital economy. Unfortunately, governments are complex organizations with many disconnected teams, processes, and legacy, homegrown systems that are difficult to use and hard to maintain, forcing their employees and agents to rely on spreadsheets and manual processes to get work done. Citizens are forced to use in-person office visits, paper forms, emails, and phone calls to apply for and use services.
- Resolve citizen issues end-to-end
- Intelligently fix problems before citizens know they exist
- Engage citizens at their point of need
