ServiceNow Federal Newsletter

The following newsletter summarizes notable news, resources, and events within ServiceNow's federal space for Q2 2021.

In this newsletter:
  1. ServiceNow in the News
  2. ServiceNow Knowledge 2021 
  3. Vaccine Management
  4. Safe Workplace
  5. Blogs
  6. Upcoming Events
  7. Recent Archived Additions
  8. Industry Updates
  9. Training Resources
  10. Federal SNUG
  11. Contact Us
Hear from Army Futures Command leaders and industry experts as they share the Army's telework successes as well as hopes for the future of telework and modernizations within the service branch. 
Jonathan Alboum, Federal CTO at ServiceNow, encourages the OMB to provide guidance for what to do with processes that were digitized during the pandemic to ensure they are both sustainable and secure. 
COVID-19 spurred digitization efforts across the government with the concept of low-code/no-code development. To get to the point where coding is truly something every employee to do, agencies need to standardize development processes. 
The future of work in the federal government is nearly here. Even the intelligence community - notoriously inflexible when it comes to when and where employees work - appears ready to embrace the new hybrid work environment. 
Immigration and Customs Enforcement (ICE) is looking for a vendor to help with app development and shifting existing tools to the ServiceNow platform. 
The Federal government is coming out of the pandemic period having learned one very hard-won lesson: citizens in the modern digital world have entered a new age of expectations and requirements for service delivery - and there's no turning back. 
Our digital experience is now on-demand. Workflow your world and overcome any challenge. Explore the endless possibilities of workflows at your own pace and discover how to transform your business. 

ServiceNow is helping to power an efficient rollout of vaccines around the world. Watch as ServiceNow employee, Carolyn, and her mom, Linda, share their powerful story. 
Accelerate immunization progress with a self-service experience.
NHS Scotland creates a consistent, dynamic workflow protecting citizens in the fight against COVID-19 with ServiceNow. 
Manage vaccine distribution, administration, and monitoring with ServiceNow's vaccine command center.
Make going back to the workplace work for everyone with a safe, employee-ready environment. 
We know you never stopped working; but as you begin inviting employees and associates back, you need best-in-class technology to help you adapt. With 6
out-of-box solutions, ServiceNow is here to help you.

We're beginning to see light at the end of the COVID-19 tunnel, and companies are rolling out their plans to return to the workplace. Learn four steps that business resilience teams can take to help enable a successful return to work in 2021 and beyond.

Planning for a better workplace that prioritizes the employee in the next normal.
July 20thGovForward Multicloud Series - FedRAMP Policy & Marketplace Update - Webinar
July 27thATARC: Empowering the American Rescue Plan - Webinar
July 28thMilitary Institutes of Higher Learning Summer Forum - Webinar
July 29thFBC DISA/Joint Service Provider (JSP) Cybersecurity Forum - Virtual Event
July 30thHSDF Virtual Symposium - Empowering Government Through Hybrid Cloud - Virtual Event
Aug 2 - 4thSea Air Space - Live Event
Aug 5th FBC IRS Virtual Tech Expo - Virtual Event
Aug 9 - 13thHIMSS 2021 - Hybrid Event
Aug 10 - 12thSpace & Missile Defense Symposium - Live Event
Aug 12thFBC CMS Convergence 2021 - Virtual Event
Aug 16 - 19thAFCEA TechNet Augusta - Live Event
Aug 18thFCW FedRAMP Summit - Virtual Event
Aug 30th - Sept 1st
AFITC - Live Event
Sept 16 - 17thAFCEA TechNet Fort Bragg - Live Event
Sept 21 - 23rdModern Day Marine - Live Event
Sept 27thFBC CMS CISCO Virtual Cybersecurity Forum - Virtual Event

Please feel free to reach out if you would like to set up a meeting or personalized demo during any of these events, or just looking for additional information.
Take a deep dive with our Federal team to learn how ServiceNow can help your agency prioritize and respond to cybersecurity threats faster, revitalize the workforce with more efficient HR processes and higher-value work, and redefine how to serve citizens with modern solutions.
Hear from technology experts from U.S. Citizenship and Immigration Services, the Internal Revenue Service, and ServiceNow as they describe how COVID-19 drove a new approach to digital transformation.
ServiceNow Federal CTO, Jonathan Alboum discusses the connected clinician - providing improved patient care and better outcomes for veterans.
Listen to distinguished panelists as they discuss the intention and focus of making data a strategic asset within the Federal space.
Join leaders within the IC and DoD communities while they share how technology is making it possible to attract Generation Z, and how they are working to support a modern, blended, and distributed workforce.
Hear from distinguished panelists as they discuss what Federal CIOs can learn from CFOs regarding data management.
Learn how a human-centric approach to managing employee services can inform and shape the rollout of new systems and processes to support today's workforce.
For the U.S. Army, one thing matters above all others - executing the mission and protecting the American people. Learn how the Army innovated and adapted operations in response to the pandemic. 
Training for Upgrades to Pro
Are you upgrading from Standard to Professional for ITSM or any of our other solutions? If so, don't forget about the great training available that will help you take advantage of the new benefits that accompany the Pro version. One of our favorite classes is Performance Analytics where you will perform detailed indicator analysis using the Analytics Hub, create and configure data collection jobs, create breakdowns for multidimensional analysis, and make data actionable and improve navigation with targets, thresholds, and element filters. You can find more information here: Performance Analytics Fundamentals

Free On-Demand Videos
ServiceNow's on-demand videos are a great way to supplement instructor-led classes. For admins and developers, these videos help reinforce concepts and provide additional tools of enablement. For process users, these videos can be a good source of understanding ServiceNow's capabilities. 


Get Started with the Now Platform - 40 Minutes

Get Started with Now Create - 20 Minutes

Get Started with Workspace - 10 Minutes

Want to learn more?
Reach out to your Training Account Exec for more information on these exciting and informative classes. Not sure who your Training Account Exec is? Please don't hesitate to contact our team for assistance.
We are looking for a Federal Government and U.S. Public Sector SNUG Leader!

SNUG Leaders play an elevated role within the community and receive special recognition at SNUG meetings, online, and at Knowledge.

If you are interested, please send an email to: federalmarketing@servicenow.com.


Questions? Contact us. 

If you have questions or need additional information, please don't hesitate to contact our team 

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Nathan Mueller
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