Demand for contactless interactions created an urgent need to improve and modify services. With the accelerated adoption of digital efficiencies across all sectors, U.S. constituents noticed a lack of improvement with government services compared to other customer experiences (CX).
However, governments are not turning a blind eye to their trailing ratings. The reinstatement of Part 6 of OMB Circular A-11, directing federal agencies to track government CX progress, spearheads heightened efforts towards CX improvement.
State and local governments are implementing similar initiatives like Ohio’s InnovateOhio program, which tasks state agencies to adopt digital services and drive greater CX and citizen engagement.
Join us to discover the key to transforming CX and citizen engagement during our virtual seminar, where we will:
- Examine citizen experience, engagement, and services across federal, state, and local governments
- Discuss the COVID-19 pandemic impact on government CX and address areas for improvement
- Delve into heightened priorities and key legislation such as OMB's Section 280, 21st Century IDEA, and similar initiatives across state and local governments
to hear your government peers and industry experts share their best practices on how they are innovating digital government experiences and increasing citizen satisfaction!