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Government Customer
Experience & Engagement Seminar
Wednesday, August 4, 2021
10:30am - 2:30pm ET;
7:30am - 11:30am PT
Register Now
  CPE Eligible
The need to improve customer satisfaction and increase constituent engagement across federal, state, and local government agencies continues to rise as the accelerated adoption of digital efficiencies across all sectors raised expectations.

Join our virtual seminar to hear your government peers and industry experts examine the current state and share best practices on digital transformation, customer experience, constituent engagement, and innovating government services.

During fireside chats, panels, and technology talks, we'll explore governments' progress towards improved:
  • Outreach and engagement: Connecting and informing communities to improve safety measures, build trust, and increase public engagement for an active dialogue between constituents and governments.
  • Website modernization: Upgrading and transforming websites to be compliant, accessible across devices, consistent, non-duplicative, and easy to navigate while leveraging analytical data collected to ensure sites have positive engagement, are effective, and ultimately designed around the users’ needs.
  • Digitization of services: Turning non-digital services for public-facing applications digital to meet the user where they are, while ensuring accessibility, reducing time spent and costs of outdated manual processes, and increasing overall workflow efficiency.
Visit the event website for more information on sponsors, future speakers, and agenda announcements, and more!

Stephanie Pham

We are pleased to offer 3.4 continuing professional education (CPE) credits to those that attend the event. For more information on the CPE credits we are offering, our CPE sponsor (NASBA), and the submission process, please click here.

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