Citizen Experience IT Solutions Newsletter
The following newsletter summarizes notable news, resources, and relevant events around the government's digital transformation towards providing a better citizen experience (CX) and improving public engagement.
Count on Carahsoft for COVID-19 response solutions. As government agencies continue to focus on recovery response, preparedness, and adapt to our new normal, Carahsoft is available to support you with 24x7 live assistance. With fast order processing capabilities for solutions, your organization will be able to make more data-driven decisions, help allocate resources, and keep the public informed during this time. Please call us at 888-662-2724 or email us for any of your IT needs.
COVID-19, as we all know, has shifted our collective behavior to contactless interactions in nearly every facet of our lives. Accelerated adoption of digital efficiencies during the pandemic has created an enterprise-level need for businesses and organizations across the globe to upgrade, from telemedicine to curbside pick-up. In fact, as you read this, contactless service is being honed in nearly all sectors.
While enhancements are felt through customer experiences in the commercial realm, this survey found that customer experiences, specifically in regard to interactions with the Federal Government, are poised for improvement.
Read the survey report to uncover how constituents are rating the Federal Government's customer experience delivery.
The business of fraud is booming. Unemployment fraud in the U.S. topped $36 billion in 2020 as fraudsters leveraged the chaos of COVID-19 to intercept billions of dollars in relief and stimulus funds. Now, labor departments and banks are asking: How can we prevent this fraud and protect our citizens? A growing number are turning to intelligent solutions powered by AI and biometrics to proactively detect and prevent unemployment fraud while continuing to make sure legitimate claimants get their benefits.
State and local governments are receiving the largest amount of grant funding yet that will be channeled to communities, small business, and individual citizens as part of the American Rescue Plan Act of 2021. In fact, for the very first time, as much as $65.1 billion will be distributed to cities using a modified Community Development Block Grant (CDBG) program formula. However, to ensure this funding actually has the desired impact in communities, multiple stakeholders must work together, especially when it comes to the timely distribution and management of those funds.
Access this guide to learn more about CDBG funding and how to ensure it accomplishes the desired impact on communities.
This time last year, a fair amount of people had likely never gone online to interact with their local or federal government. Residents had become accustomed to visiting a physical government office. The onset of the COVID-19 pandemic created a digital-only reality that forced people online. Government offices rushed to maintain service continuity.
Check out this study to understand how citizen perceptions have shifted around digital government this past year.
More than a fifth of agencies find citizen expectations on social media a challenge and that number is on the rise. A new survey of 289 officials found that agencies at the federal, state, and local levels face new pressures to evolve the way they engage with the communities they serve. Get performance metrics to compare your agency to others, as well as expert tips from Hootsuite on critical topics including tone of voice, security, and measuring social's impact.
Discover how your agency can keep pace in Hootsuite's latest Benchmark Report.
About Carahsoft's Citizen Experience & Engagement IT Solutions
Carahsoft’s strong relationships with leading CX and engagement partners, and our deep understanding of the CX landscape, provides customers with the confidence they need to accurately match project requirements with supporting technologies.
The Citizen Experience portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the citizens, public, and community. These solutions provide a means for the government to uphold responsibilities to share and report information to the public in a secure manner.
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If you have questions or need additional information, please don’t hesitate to contact our team.
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