Northeast 2021 Roundtable Series: CCAI Pre-event
Innovate Your Citizen Engagement
With Conversational AI
Featured Speakers:
Anthony Okwechime, Sales Engineer, Google Cloud
Mike Snodgrass, Customer Engineer, Google Cloud
 
Thursday, April 15, 2021
10:00am – 11:00am ET
Online
Google Cloud's Contact Center AI (CCAI) helps call centers to improve customer service with AI that understands, interacts, and talks. By providing advanced virtual agents that offer natural interactions and empowering human agents with continuous support during their calls and chats, CCAI can help call centers achieve exceptional customer satisfaction and increased contact center operational efficiency. This roundtable will provide an overview of Google Cloud's approach to Conversational AI, elaborate on Public Sector use cases, and walk through a real-world demo.

During this roundtable, we will cover the following topics:
  • How Google Cloud is using Conversational AI
  • Using AI powered virtual agents to enable multilingual support
  • How to successfully implement chatbots to reduce call volumes to live agents
  • Design considerations for a better citizen experience
  • Specific use cases: 311, 211, Department of Motor Vehicles, Unemployment Insurance, Vaccine Management, Contract Tracing, and Rent Relief

Don't miss this opportunity - register now!

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