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Citizen Experience IT Solutions Newsletter

The following newsletter summarizes notable news, resources, and relevant events around the government's digital transformation towards providing a better citizen experience (CX) and improving public engagement.

Count on Carahsoft for COVID-19 response solutions. As government agencies continue to focus on recovery response, preparedness, and adapt to our new normal, Carahsoft is available to support you with 24x7 live assistance. With fast order processing capabilities for solutions, your organization will be able to make more data-driven decisions, help allocate resources, and keep the public informed during this time. Please call us at 888-662-2724 or email us for any of your IT needs.

Countless unsuspecting technology users are victims of a cybercrime or fraud each year. This number continues to increase during the pandemic, as online interactions such as banking and shopping take place in unprecedented volume. Against this backdrop, Nuance offer's their key cybersecurity predictions for 2021.

Here is a roundup of five key digital security trends that span from cybersecurity, fraud prevention, and risk management. 

While transforming and modernizing your infrastructure can appear challenging, it is imperative for agencies to meet constituent demands and empower a remote workforce that may be here to stay. A modern content services solution, with a comprehensive suite of scalable, configurable capabilities, can be instrumental in your transformation initiatives and provide an achievable path to the modern federal agency. 

The COVID-19 pandemic is dramatically transforming the way government agencies are getting their work done. Keeping remote employees connected, informed, and productive requires an effective set of tools, the centerpiece of which is the office intranet - the internal, employee-facing portal that serves as the essential digital workbench for the workforce.
Gain complete visibility into IT assets and deliver enhanced support to departments' critical mission objectives with Flexera.
Empower constituents to participate no matter their abilities, devices, schedule, or location with the new web standards of design.
Kitsap County adopts govDelivery to scale communication efforts and provide consistent messaging during COVID-19 response.
How modern organizations are growing brand value, operational efficiency, and business impact with social media. 
Design, build, and deploy your own tailored vaccine management program with the Salesforce Customer 360 platform.
Deliver reliable and seamless digital experiences without any outages, errors, or slowness for your customers. 
Modern recruiting for a 21st century government.
Shelby County optimizes operations for quicker turnarounds and improved customer satisfaction with Accela.
Improve user experience, increase security, and lower operating costs across state agencies with modern IAM solutions. 
Discover the importance of Workflow Automation over the last year and what we can expect to see in 2021.
2020's COVID-19 response provides major opportunity to accelerate experience management across government operations. 
Discover how the State of Texas revamped their website to better serve and protect citizens in just two months.
Learn the do's and don'ts of grants management and six practical steps to develop more competitive grant proposals. 
Provide better service by integrating data from The Work Number® into the housing assistance verification process.
Recognized for its superior platform and rich APIs, Nuance earns top spot and outpaces competitors for fourth consecutive year. 
Discover how these 2021 Stevie Award® winners transformed their customer experiences with Nuance. 
Every ThursdayZoom Demo Desk - March Weekly Demos
March 3rdZero Trust with ForgeRock Intelligence Access - Webinar
March 5th Banish the Backlog: How to Quickly Streamline Public Record Requests - Webinar
March 9 - 10thServiceNow Federal Forum - Virtual Event
March 19th Next Gen Board Management - Webinar
March 22 - 25thAdobe Creative Cloud - Webinar Series
March 23rdMarch Clerk Spotlight: Saint Paul, MN - Webinar
April 21stGranicus Federal Summit - Webinar
On-DemandImprove the Customer Experience with DocuSign for Utilities - Webinar
On-DemandIntegrated Paperless Processes from Start to Finish - Webinar Series
On-DemandThe Real Cost of Fraud: Victims and Tech Companies Fight Back - Webinar
On-DemandNuance January Demo Disk - Demo

About Carahsoft's Citizen Experience & Engagement IT Solutions

Carahsoft’s strong relationships with leading CX and engagement partners, and our deep understanding of the CX landscape, provides customers with the confidence they need to accurately match project requirements with supporting technologies.

The Citizen Experience portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the citizens, public, and community. These solutions provide a means for the government to uphold responsibilities to share and report information to the public in a secure manner.
Questions? Contact us.

If you have questions or need additional information, please don’t hesitate to contact our team.

Citizen Experience & Engagement Team at Carahsoft

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