Modernizing digital service delivery has long been a priority for agencies. With COVID-19 forcing government organizations to become more agile, it's accelerated.
This hands-on session with solution strategists and technology experts will help you accelerate the progress you've already made in optimizing digital services using technology and principles of experience management (XM). We'll cover how to understand the end-to-end experience across your digital channels, identify experience gaps, and use those insights to take the right actions.
By attending this workshop, you’ll learn:
- How to use technology to expedite improvements to digital services.
- How other agencies are using XM to improve service delivery.
- What you can do at your agency to continue improving the digital services.
Want to learn more about service delivery prior to the session?
Contact me for a brief meeting.
Meet our speaker:
Vince Vu | Vince Vu is a public sector solution strategist at Qualtrics, and has a history managing research and data analytics teams in multiple government settings. Vince earned his Masters in Public Policy, specializing in advanced policy analysis. |
