Citizen Experience IT Solutions Newsletter

The following newsletter summarizes notable news, resources, and relevant events around the government's digital transformation towards providing a better citizen experience (CX) and improving public engagement.

Count on Carahsoft for COVID-19 response solutions. As government agencies continue to focus on recovery response, preparedness, and adapt to our new normal, Carahsoft is available to support you with 24x7 live assistance. With fast order processing capabilities for solutions, your organization will be able to make more data-driven decisions, help allocate resources, and keep the public informed during this time. Please call us at 888-662-2724 or email us for any of your IT needs.
Did you miss out on Carahsoft's Citizen Experience Seminar or Adobe's Digital Government Technology Conference?

Don't worry! You can check out the post-event hubs below to watch all sessions and access additional resources.
Citizen Experience SeminarAdobe Digital Government Technology Conference

Get inspired by government and industry speakers who are actively practicing and leading CX, citizen engagement, and digital transformation initiatives across government agencies.  

Specifically, this seminar covered:
  • Improving information sharing between agencies and citizens
  • The importance of digital processes and services
  • Personalizing experiences to drive engagement 
  • Steps you can take today to move towards meeting legislative mandates, like the 21st Century IDEA 
  • Harnessing data and analytics to improve CX 
  • How to make CX a priority at your agency 
  • How the COVID-19 pandemic is affecting government CX


Discover tips, tricks, and best practices that you can easily implement to help your agency improve digital operations and maintain mission continuity while navigating the new remote world. 

 Specifically, attendees discovered how to:
  • Drive transformation and modernizing public services, capabilities, and communications during the pandemic
  • Improve operations, service delivery, communication, web modernization, and citizen satisfaction ratings
  • Build user-centric websites, deliver seamless and timely communications, enable a more efficient digital workplace, and create learning experiences for all



The State of Rhode Island is a Trailblazer in Testing and Contact Tracing Efforts 
Rhode Island's state government is responsible for protecting the health and well-being of its residents in the face of a public health crisis like the COVID-19 pandemic - a mission that has forced leadership to make some exceptionally tough decisions. Like many states across the country, Rhode Island took a straightforward approach to respond to the novel coronavirus in its community. Discover the tools Rhode Island State has to keep pace, the data evolving, and continue to fight the crisis. 

A Metrics-Driven Approach to Customer Experience 

Development, operations, and program teams across government must be able to measure the current state of digital services, gauge success, and monitor application changes easily.

The ultimate goal is to solve problems faster and serve citizens better. Explore the best solutions for agencies to improve their CX, starting with telemetry data which is collected directly from an agency's systems. Also discover how agencies can enhance CX and service delivery with consistent indicators that are visible to all employees and actionable in real time.

How LinkedIn Learning is Helping Austin Democratize Employee Development (Despite a Pandemic) 
This spring, when COVID-19 struck, the City of Austin found itself facing a challenge many government agencies across the world were experiencing as well. Their learning needs were more acute than ever, as employees needed to quickly learn how to deal with the emotional toll of working through a pandemic. And yet, at the same time, the main channels the city used to develop its employees, in-person training and via local universities, were now off-the-table. Check out Austin's new online development model which empowers far more employees to learn.
Explore how the Army built a digital platform to support training and education opportunities for soldiers.
San Diego County aims for best-in-class IT status, serving six departments with a seamless, single-system approach.
Deliver better service and help protect the integrity of social safety net programs.
Discover how U.S. government agencies can offer constituents an improved online experience. 
The public sector’s path to modern Customer Identity and Access Management (CIAM).
 A powerful solution for building, personalizing, and orchestrating multi-experiences.
 
Remote proceedings held by Illinois Supreme Court, Miami-Dade traffic court, court system interpreters, and law firms.
Maximize long-term customer loyalty and increase profitability through exceptional digital experiences.
Streamline applications with digital forms and electronic signatures, and enable mobile accessibility.
CMS chose Okta to manage identity and access because of its industry leadership and its well-documented API. 
About Carahsoft's Citizen Experience & Engagement IT Solutions

Carahsoft’s strong relationships with leading CX and engagement partners, and our deep understanding of the CX landscape, provides customers with the confidence they need to accurately match project requirements with supporting technologies.

The Citizen Experience portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the citizens, public, and community. These solutions provide a means for the government to uphold responsibilities to share and report information to the public in a secure manner.
Questions? Contact us.

If you have questions or need additional information, please don’t hesitate to contact our team.

carahsoft
Citizen Experience & Engagement Team at Carahsoft
703-673-3570

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