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ServiceNow Federal Newsletter Q3 2020
Time and again during the COVID-19 pandemic, Federal IT has proven its value as a vital service-delivery lifeline between government and citizens. MeriTalk is chronicling the untold stories and lessons of Federal IT success as the nation takes its first steps toward recovery.

Federal IT has taken the ultimate stress test during the COVID-19 pandemic – and has withstood the strain. Fortified by ongoing modernization efforts, agency CIOs and their teams have ensured the delivery of vital government services during unprecedented crisis.

Federal IT’s ability to sustain delivery of vital services to citizens stands out as one of the brightest aspects of the COVID-19 pandemic. MeriTalk is chronicling the untold stories of that heavy lift, and the lessons it holds for the future as the nation embarks on the journey toward a more certain future.

In 2017, the Health and Human Services Department (HHS) launched an initiative to make grants management more efficient. Little did the agency know that the initiative would improve operations for an emergency like a pandemic, where many organizations now urgently need efficient grants management to receive the Coronavirus Aid, Relief, and Economic Security (CARES) Act funding right away.

Jonathan Alboum, Principal Data Strategist at ServiceNow, shares his takeaways from the hearing on the FITARA scorecard and possible changes for the future.

A cohesive IT framework is foundational for supporting a return to on-site activity.

Millions of federal workers are returning to the office. Here's what agency leaders need to do to protect them. 

ServiceNow Adds New Innovations to Safe Workplace Suite
ServiceNow Partners with Cisco to Enhance Contact Tracing Capabilities
Learn all about ServiceNow's strategy for ensuring a safe return to the workplace for our global workforce using the Safe Workplace app suite.

OCT 6Now at Work
OCT 7AFCEA NOVA 19th Annual Naval IT Day
OCT 13Defense One State of Defense: State of the Navy
OCT 13 - OCT 16AUSA 2020 Virtual Annual Meeting & Exposition
OCT 13 - OCT 16NLIT Summit
OCT 14ITSM Pro Webinar Series - Virtual Agent
OCT 14Virtual Symposium: Transforming the Homeland and National Security Missions Through Artificial Intelligence
OCT 20 - OCT 21Geospatial Gateway Forum
OCT 21AFFIRM Virtual Speaker Series: Due Diligence: Securing the Federal Supply Chain
OCT 21ITSM Pro Webinar Series - Predictive Intelligence
OCT 21NOAA IT Security & Privacy Conference
OCT 28ITSM Pro Webinar Series - Workspaces
NOV 3 - NOV 5AFCEA Mid-America Cyberspace Conference
NOV 4ITSM Pro Webinar Series - Performance Analytics
NOV 11ITSM Pro Webinar Series - Continual Improvement Management
NOV 16 - NOV 19AFCEA Alamo ACE
NOV 17 - NOV 19AFCEA Fort Belvoir Industry Days
DEC 1 - DEC 3AFCEA TechNet Cyber
DEC 2 - DEC 3ACT-IAC Health Innovation Day
DEC 2FCW Health IT Workshop
DEC 2 - DEC 4VA Healthcare Virtual Summit
DEC 7 - DEC 9Homeland Security Week
DEC 9Virtual Border Security Symposium
DEC 15AFCEA NOVA 19th Annual Air and Space Forces IT Day

The live sessions have ended, but the learning goes on. Explore our sessions to gain insights for improving your organizations workflows.
ServiceNow's Casey Johnson discusses how to operationalize AI data by incorporating it into decision-making to reduce risk to fielded forces and generate military advantage. 
Federal leaders discuss the future of work, including the tools and services that are enabling a safe and informed workforce.
ServiceNow's Advisory Solution Consultant, Adam Prem, discusses the future of telework infrastructure in relation to the DoD including IT modernization, AIOps, and the Cloud.

Explore options to accelerate your learning. Take on-demand courses, sign up for live classes taught by ServiceNow experts, and choose your learning path.

We are looking for a Federal Government and U.S. Public Sector SNUG Leader!

SNUG Leaders play an elevated role within the community and receive special recognition at SNUG meetings, online, and at Knowledge.

If you are interested, please send an email to:


Nathan Mueller
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