AppExchange apps are customized for Salesforce and help organizations increase productivity, eliminate risk, and save time. We have partnered with top developers, including members of Salesforce’s ISV Partner Program, to bring you quality software with the features you’re looking for.


Application PerfectionApplication Perfection

Security & Access Manager
The Security and Access Manager app reduces the time, effort and cost as well as manages and audits security and access rights. Simple consolidated tabs enable your administrators to make multiple updates with the click of a button.
Clear and concise automated excel pdf exports of your security setup provide you with a digestible format to make meeting internal audit and compliance requirements far more efficient and user friendly. Query why a user can access a record in seconds rather than having to search through your permissions setup.

Track where your sensitive customer or company confidential data is across your Salesforce instance. Mass update help and description text on fields and create profile specific data dictionaries while reducing support and training time.
ArbolaArbola

An Evolution in Legal Technology
Arbola designed LegalStratus, a legal case management system, from the ground up. LegalStratus provides users with intuitive access to information from computers and mobile devices.

System Features:

Mobile App Functionality: Only LegalStratus offers a complete mobile solution. From global search, adding and ending matters, approving invoices and reviewing reports and dashboards.
Lower Costs: LegalStratus ensures lower total costs by developing on a true SaaS platform supported by millions of resources, thousands of developers and free guided training.
Stunning Reports: A powerful report builder groups, summarizes, and presents information in multiple charts and formats with an easy drag and drop user interface.
Email Integration: LegalStratus offers an unparalleled integrated with Outlook to relate emails and attachments, while searching across the system and adding and updating matters, events, and notes directly from Outlook. 
By leveraging Salesforce, the most widely accepted platform in the world, LegalStratus brings modern technology to legal terms and their support staff while insulating organizations from the risks and costs associated with legacy case management systems.
BasicGovBasicGov

BasicGov Recognized as a GovTech Top 10 International Civic Tech Company

BasicGov has been recognized by GovTech as one of the Top 10 International Companies helping sharing the Civic Tech Industry. This list recognizes industry-leading companies focused on making a difference in state and local government agencies across the US.
BasicGov is a leading decision-making platform connecting government, industry and community; with four of the largest cities in North America - Phoenix, New York, Toronto, and San Diego - trusting the BasicGov solution to meet their unique permitting and licensing needs.
To learn more, please feel free to contact us and check out our webinars:
  • Community Development and Land Management: Solve complex land use applications with automation tools and modules in planning and zoning, permitting, inspections, and enforcement.
  • Professional and Occupational Licensing: Improve the customer experience by moving paper-based applications online for high-volume sectors (e.g. nurses, servers, massage therapists, etc.)
  • Regulated Industries and Objects: A flexible, scalable platform to accommodate near-continuous changes to processes and legislation for regulated industries (alcohol, cannabis) or objects (boilers, conveyances). 
DataArchivaDataArchiva

The ONLY Native Data Archiving Solution for Salesforce Powered by Big Objects

With auto-scheduler, custom archiving policy & one-click restore, DataArchiva helps Salesforce enterprise customers periodically archive their historical data (e.g. old emails, contacts, cases, leads, etc.) and store it securely at a native level in Salesforce's big data-based storage system called
'Big Objects' without compromising data integrity with seamless access.

With DataArchiva, enterprises can save 85% of data storage costs, improve CRM performance, and efficiently address compliance and audit demands.
Top Features:
100% Native Storage: as Big Object is being used to store archived data, this makes DataArchiva 100% Native & Secure
Auto Scheduler: schedule the archiving job on an hourly, daily, or weekly basis. Also, set you custom archiving policies
Data Integrity: view your archived data right from your Salesforce system
Auto Metadata Sync: take care of synchronizing schema changes (e.g. addition / removal of fields & data types) 
Restore: restore all archived records with a click
Encryption at Rest: supports encryption & data will be encrypted in Big Objects
Complex Data Relationships: takes care of your complex data relationships of any level without losing data & integrity 
For more information, please contact me. DataArchiva is available on the AppExchange. 

DocuSignDocuSign

DocuSign Agreement Cloud for Salesforce
DocuSign is FedRAMP authorized and is listed on the FedRAMP marketplace with a Government Community Cloud deployment model.
Send agreements for signature, capture information, track, and store without leaving Salesforce.
  • Request a signature with one click within any object
  • Use with Service Cloud, Community Cloud, Sales Cloud, and Salesforce CPQ
  • Allow employees or constituents to sign electronically, wherever they are, with a few clicks
  • Automatically push and pull data between Salesforce and DocuSign, trigger actions, and add signed agreements to a record

The DocuSign Agreement Cloud for Government lets public servants focus on their mission instead of paperwork. It brings together a comprehensive set of applications and integrations to help government agencies deliver a better citizen experience, reduce costs, and streamline processes.

Come see how DocuSign can make your team more 'Agreeable' in person! Join us at MOMENTUM 2020 on Wednesday, March 4th in San Francisco for our annual customer conference. Register here!

Dun & BradstreetDun & Bradstreet

Your Data.com replacement is here: fix bad data, resolve duplicates, and fill all of your fields with
Dun & Bradstreet's globally-trusted Data Cloud

D&B Optimizer for Salesforce gives your agency immediate access to data on over 330 million businesses. This allows you to eliminate duplicate entries, automatically enrich records with 80 fields of advanced information, ensure continuous data hygiene, and access new dashboards that reveal trends.

Automatically Enrich Records: D&B Optimizer runs in the background, insuring all records contain accurate core business firmographics, intelligence, and hierarchical relationships
Identify and Merge Duplicates: Leverage the power of the Dun & Bradstreet D-U-N-S® Number to flag redundant records and merge them into one master record
Flag Out-of-Business Records: Stay informed of businesses that are no longer active
Identify Opportunities: Richer data expands the aperture so you gain new insights on the entire portfolio of businesses in your Salesforce instance

To learn how government agencies are using D&B Optimizer for Salesforce, and why it is the top data.com replacement, please contact Jason Levine, Government Leader, Dun & Bradstreet. 

EZProtectEZProtect

Resolve to address Salesforce cybersecurity gaps in 2020

Viruses help hackers steal your data. In 2019, the U.S. was hit by an unprecedented and unrelenting barrage of ransom ware attacks that impacted at least 966 government agencies at a potential cost in excess of $7.5 billion. The global cost of cyber crime and ransom ware damage costs are estimated to reach 20 Billion by 2021 compared to $5 Billion in 2017.

As the industry's first and leading virus scanner for Salesforce for large enterprises and the public sector, EZProtect  is a fully customizable application designed by a Salesforce CTA, and the only solution that provides on-demand virus scanning for all content BEFORE it enters Salesforce environments. It also acts as a security hub by connecting to other cloud-based applications connected to Salesforce, providing centralized reporting and analytics.

EZprotect ToolsSome of the largest U.S. federal public-facing organizations, financial entities, and higher-education institutions use EZProtect to scan upwards of 65+ uploads per month for malicious content. With 20+ years of Salesforce, we are Salesforce security experts serving clients throughout North America, Europe, and APAC. Visit our site for more information.

Five9Five9

Five9 Launches ISV App Marketplace
Five9 is happy to announce the launch of the Five9 ISV App Marketplace. The App Marketplace features a growing ecosystem of Independent Software Vendor (ISV) partner across CRM, AI, WFO, UC, and more.
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Seamlessly integrate into the Five9 adaptable Intelligent Cloud Contact Center to address the unique needs of your business and your customers.

FlosumFlosum

Top Rated, Native Enterprise App for Salesforce DevOps

Flosum is a top-rated DevOps solution for federal, state, and local agencies. It is built directly and specifically for the force.com platform, which provides an elegant and complete solution to release management. Customers of Flosum include large agencies such as the U.S. Navy and Departments of State and Agriculture.

Flosum is a well-known for its top-rated security, which makes it easy for corporations and institutions to meet vast regulatory requirements. It is the only DevOps tool that is truly native to the Salesforce platform, and prides itself on ensuring that the integrity of Salesforce compliance remains intact.

Many of Flosum's unique solutions create a significant ROI for its customers, including:
  • Faster deployments
  • Stronger version control
  • Integration capabilities
  • Extensibility & customization
Join our webinar to learn more! Flosum is rapidly growing in size to keep up with its upward trajectory. Customers have reported great success in implementing and utilizing the tool due to a friendly and efficient service program as well as an intuitive platform. It's a true end-to-end Salesforce application lifecycle management solutions.

FormstackFormstack

Transform the way you serve your community

Efficiency is key to a modern and innovative government. But how often do you find your team still buried in processes weighed down by paper and manual data entry? With Formstack's native Salesforce app and automation tools, you can streamline workflows without sacrificing security and compliance.

From data capture to document automation to eSignature, Formstack's all-in-one solution can help you simplify any process. Collect and review applications for public assistance programs, administrator community surveys, authorize permit requests, accelerate the processing of grants, and more:
  • Native Forms: collect information from citizens and employees with forms that can be created directly in Salesforce. No connectors or integrations required.
  • Dynamic Prefill: accelerate data capture by dynamically pre-populating applications, permits, and other forms with information from your Salesforce cases.
  • Document Generation: use the data you collect to automate the preparation and delivery of customer contracts, proposals, claims documents, and other files. 
  • eSigning: let citizens and employees sign forms and documents anywhere, online or in-person, from the convenience of their smartphone, tablet, or computer. No mailing or faxing needed.
Formstack's Salesforce app works seamlessly with Government Cloud. Connect with us to learn more!

GovGrantsGovGrants by REI Systems

Puerto Rico Leveraging GovGrants to Support its Recovery Efforts

Puerto Rico's Department of Health (PRDOH) is in the process of deploying GovGrants, an enterprise grants management solution, to support the island's ongoing recovery efforts. The project is being supported by the Centers for Disease Control (CDC). Specifically, PRDOH is looking to better manage its receipts and use of Federal funds by utilizing a system that automates business processes and approvals as well as integrates with its financial system - PeopleSoft.

GovGrants is a full life-cycle grants management solution used across government by USAID, Washington D.C., Texas, San Diego, Louisiana, and in Canada. It provides end-to-end capabilities for managing grant funds including pass-through, tracking program outcomes, and monitoring grantee risk and compliance. It offers customer both "As a Grantee" and "As a Grantor" functionalities to track the flow of dollars and to drive mission impact in collaboration with sub-recipients. Watch a GovGrants demo here

Stony PointStony Point

NEW Training Workshop on Salesforce Service Cloud

Stony Point presents an opportunity for Salesforce Consultants and other Technicians to quickly learn configuration and maintenance of Service Cloud in an instructor-led, hands-on training workshop.

This class will cover all the key customer service concepts within Salesforce in addition to sharing actual customer experiences and best practices through relevant, real world examples. It is delivered by a senior instructor with many years of real-world consulting experience and is specifically designed to prepare consultants to pass the Salesforce Certified Service Consultant Exam. 

The class will cover the following topics: 
  • Typical customer service and call center goals
  • System security as it relates to Service Cloud
  • Software Development Lifecycles and project management strategies
  • Service Cloud Console, CTI, IVR, WFM, portals, integration, success metrics, and analytics
  • The object model related to customer service automation, including Accounts, Contacts & Person Accounts, Cases, Assets, Solutions, Entitlement & Milestones, Knowledge, and Chatter
  • Certification Exam prep, with an online practice exam plus in-depth review and discussion of each practice question
The workshop is 5 days and can be delivered at your office or virtually. Contact me for more details or to schedule a workshop!

SUMO SchedulerSUMO Scheduluer


Modernize Citizen Engagement in the Public Sector

Government agencies are constantly overwhelmed with incoming appointment requests that require significant administrative support to facilitate. Without automating appointment scheduling, agencies are perpetually distracted from delivering a positive experience. 

Challenges:Results:
  • Long wait time leads to frustration
  • Let citizens engage from their mobile phone
  • Stressful experience for citizens
  • Automated appointment reminders improve no-shows
  • Human errors causes a lot of confusion
  • Reduce friction with access to wait times and online check-in
  • No-shows greatly impact success rates
  • Create a consistent service experience that builds trust and loyalty
  • Time- consuming manual effort required to schedule, reschedule, remind, and cancel appointments 
  • Allows citizens to automatically connect with the right staff at the right location 
People want the same customer experience they get from private sector companies. SUMO Scheduler's customer engagement platform provides a way to better engage citizens and allow staff to spend more time serving them. 
Click here to learn more about how SUMO CEP can help your agency and staff support a better citizen journey and experience. 

SwyftSwyft

Swyft Mobile for Salesforce

Swyft Mobile for Salesforce provides secure mobile access to Salesforce via a robust native user experience. Our regulated industry customers include defense contractors, the public sector and several of the largest global financial services company. We are a Salesforce ISVforce AppExchange Partner, jointly working multiple public sector customer opportunities.

Our clients operate in highly regulated security conscious industries, requiring a mobile solution that supports the highest level of data security both at rest and in transit through a secured network tunnel, enabling IP restrictions to the Salesforce Cloud.

Swyft Mobile for Salesforce: Common Use Case Requirements
  • Agencies require a secure robust mobile solution that enables them to work away from a desktop, capturing as well as updating sensitive data real-time
  • Off-line access and off-line update capability
  • Helps further drive Salesforce adoption and usage while maximizing agencies investment in Salesforce
  • Eliminating barriers to updating Salesforce real-time from the field
  • Management can see activity in seconds running custom Salesforce report
Regardless of the GovCloud business use; CRM, case management or sales and field service Swyft Mobile for Salesforce provides the single most secure robust mobile solution. Contact me if you're interested in learning more!

ThingTechThingTech

ThingTech Enables Enterprise Asset Management for Salesforce Service and Gov't Cloud

ThingTech provides the most innovative, scalable, and flexible IoT-enabled asset intelligence and management solution development on the world's most robust B2B application development platform - Force.com. Specifically designed for the unique needs of public sector organizations who face challenges in operational visibility, disparate siloed data and applications, reactive maintenance and repair operations (MRO), inefficient equipment and resource utilization, lack of automation, increasing demand, and increase local, state and federal reporting requirements.
By plugging in the ThingTech App from AppExchange, local, state, and federal agencies can gain complete visibility into operations, reduce maintenance costs, optimize asset utilization and digitally transform operations to command and control the entire asset and mobile workforce ecosystem. Our single integrated Salesforce platform provides a 360-degree view of all assets, work orders, operations planning, mobile workforce, capital planning and advance asset analytics.

Transparency is improved internally and externally by having complete access and insight to all work activities. With increased operational visibility and automated rules, workflows, and processes, public sector clients can move to a more proactive and predictive management approach to improve asset reliability and utilization - all with the Salesforce Platform. Schedule your free demo today!
Upcoming Events
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When: 2/19 & 2/20
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